The Cheesecake Factory - Irvine

Opiniones sobre The Cheesecake Factory - Irvine de comensales del restaurante. Basadas en valoraciones recientes.

1. OT

   Comensal de OpenTable

   Condado de Orange6 opiniones

   1.0

   Evaluado el 7 de febrero de 2017

   1. Global 1

   Worst cheesecake factory experience ever. I go to cheese cake factory a lot and it was one of my favorite restaurants. On January 14 2017 we went to this restaurant and it was Saturday night around 9 pm. we waited for our table for like 20 30 minutes which is understandable because the restaurant it is in Irvine Spectrum and it is always crowded. After we waited so long they gave us the smallest table in the restaurant which was surprising but we were okay and we already waited and we were hungry so we did not want to change our table. we ordered cheese burger and chicken sandwich and we both ate 1/3 of each our foods because we had an appetizers as well too. I asked our server "RACHEL N" to bring us some boxes so we can take our foods home and she said she is going to put our food into boxes for us which was really nice of her. We paid for our foods and we took the boxes to our house, next day we opened the boxes so we can eat them and we saw it was completely different foods. We were really surprised and on Monday 16th of January I called cheesecake factory and I talked to "ANNI" who was the manager of store and when I explained everything she was like this is so strange and I have to talked with "RACHEL N" and I will call you back. She did not say sorry or any apologize in this conversation. I waited for like a week to somebody called me but nobody called me. I called the store after two weeks and I the employee said "ANNI" is in the training so I left my name and my phone number for him and I mentioned pleased tell her to call me as soon as possible. I also asked him if there is anybody else that I talk to but he said "ANNI" is the only one. Until today January 31st 2017 no one called me yet and I have not heard anything about either "ANNI" or "RACHEL". This is how they maintain their customers and how they care about their loyal customer. This is going to be my last visit to this restaurant and I will never ever going to come back to this store anymore.
   

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