Fecha de la visita: 14 de febrero de 2020
- Global 4
- Comida 4
- Servicio 3
- Ambiente 3
I visited this location on Valentine's Day with my husband. Knowing that White Castle isn't normally a full scale sit-down restaurant, I walked in with a very open mind about the quality and service that we were going to get for the Valentine's promotion. When we walked in, we were asked if we had a reservation, but the server didn't check any kind of list or system to verify. We were led to a table-for-two and given Valentine's-themed menus. The dining room was very busy at 6:45 p.m. and there seemed to be only two servers taking orders and dropping off food. I noticed that there was at least one very large group who took up most of the tables and kept ordering food. This group likely caused the delay for other guests to order and receive their food.
The meals/items on the Valentine's menu were the same descriptions and prices as the normal menu - totally fine, but it would have been nice to see a special for the holiday. My husband and I received our meals relatively quickly, but only after another served tried to give us someone else's order. After we received our meals, we noticed that couples and smaller groups who came in after us had to wait 15-20 minutes for a table. A few people were very outspoken about having to wait and ended up ordering food to-go at the counter. The servers were apologetic, but also seemed frazzled.
All in all, I'm glad that we had the White Castle-Valentine's Day experience. The staff at White Castle seemed to be struggling with the table service, but again, I wonder if there was confusion about reservations, i.e. overlapping time frames, walk-ins, etc.