Fecha de la visita: 15 de febrero de 2019
- Global 3
- Comida 4
- Servicio 2
- Ambiente 4
It was a fun, novel Valentine's Day experience. Unfortunately, the service was lacking severely. We arrived exactly at our reservation time and were seated right away. There were only 2 people working as servers, and one was doing all the work while the other stood around looking bored the majority of the time. 45 min later we got our food, after waiting 20 min to have our orders taken, and watching other people receive service despite showing up later than us.
I cut the workers some slack because they're not in the hospitality industry per se/table service is not their regular line of work. But this White Castle would benefit from scheduling more people on the floor for an event such as this. Maybe it was just this location or management issue - either way, I'd suggest giving yourself 2 hours for this Val's Day dinner!