The Tillery

Opiniones sobre The Tillery de comensales del restaurante. Basadas en valoraciones recientes.

1. D

   Deborah

   Baltimore28 opiniones

   1.0

   Fecha de la visita: 18 de marzo de 2025

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 2

   Where do I begin…my friend ordered a Michelob zero to which the server told us they were out of. That was the only zero beer they carry. I decided on salmon which was 1 of only 9 entrees and they were out of it. The pork belly was tasty but some pieces couldn’t even be cut with a knife. The pasta was overdone and was drowning in sauce. I should have trusted my instincts when the beer and salmon were not available but I’d read some good reviews. On top of that an automatic 18% gratuity was added for a party of 2!
   

   The TilleryRespondió hace 6 días

   Dear Deborah We apologize that your dining experience did not meet your expectations and regret the disappointment you encountered at our restaurant. Your specific feedback will help us improve the dining experience for all our guests. We have discussed this with our culinary team to determine what we can do to improve. We would like to regain your trust and hope to have the opportunity to serve you better whenever your travels bring you to Owings Mills. Thank you!
   

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2. T

   Trish

   Nueva Orleans2 opiniones

   5.0

   Fecha de la visita: 12 de marzo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Excellent service, blessed to celebrate my daughter's birthday and our 1st time visiting. Great experience will refer to others
   

   The TilleryRespondió el 13 de marzo de 2025

   Dear Trish, What a pleasure to be a part of your daughter's birthday here in Owings Mills. We are pleased we exceeded your expectations and helped to make your visit memorable. We also appreciate you mentioning the attentive, professional service from our associates. It was a pleasure hosting you all, and we look forward to seeing you at The Tillery again soon. Thank you!
   

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3. A

   Amanda

   Baltimore14 opiniones

   1.0

   Fecha de la visita: 1 de marzo de 2025

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 3

   We had a reservation at 6pm and were seated right away. At 6:32 we still had no drinks that we ordered and our food orders had not been taken. We ended up leaving. For the price point of this place, we expected more and one waiter for an entire restaurant on a Saturday night is baffling. It was a night out to celebrate two birthdays. Incredibly disappointing.
   

   The TilleryRespondió el 3 de marzo de 2025

   Dear Amanda, We truly apologize that your dining experience did not meet your expectations. You were right to expect great service from our team, and we are disappointed that this was not your experience. We appreciate that you took the time to write this detailed review, and your feedback will be used to stress the importance of our responsiveness to our guests. Thank you again for your comments, and we look forward to another opportunity to provide you the exceptional dining visit you deserve. Thank you!
   

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4. D

   Don

   Baltimore2 opiniones

   5.0

   Fecha de la visita: 20 de febrero de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Amazing steak. Made a delicious complimentary dessert for my wifes birthday.
   

   The TilleryRespondió el 21 de febrero de 2025

   Dear Don, We're delighted to hear that you enjoyed our amazing steak and that the complimentary dessert added a special touch to your wife’s birthday celebration. At The Tillery, we take great pride in crafting memorable moments for our guests, and it’s always our pleasure to celebrate life’s milestones with you. We look forward to welcoming you back soon for another exceptional dining experience. Thank you!
   

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5. S

   Shaunta VIP

   Nueva York17 opiniones

   5.0

   Fecha de la visita: 22 de enero de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Great experience overall. Our waitress was amazing! Food was great- except the Coconut Crab soup. Best calamari ever. Nice recognition of my son for his birthday. A little disappointed that after I ordered the Branzino, I was told a while later that it was all frozen and could not be ready for one hour. Ambience was nice. Been here several times, this was an improvement from before- would definitely return.
   

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   The TilleryRespondió el 3 de febrero de 2025

   Dear Shaunta, It’s always a pleasure to hear from our loyal guests, and we truly appreciate you sharing your experience. We’re thrilled that your server provided wonderful hospitality and that your son’s birthday was recognized. Celebrating special occasions with our guests is something we love to do. We are happy you enjoyed most of your meal but regret that the Coconut Crab soup did not meet expectations. We also understand how frustrating it was to wait for an update on the Branzino and apologize for the delay. We appreciate your feedback and will share it with appropriately as we are continuously committed to improvements to our overall guest experience. It was a pleasure to have you at The Tillery, and we look forward to welcome you back for a flawless visit. Thank you!
   

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6. J

   Janice

   Baltimore1 reseña

   3.0

   Fecha de la visita: 26 de diciembre de 2024

   1. Global 3
   2. Comida 1
   3. Servicio 3
   4. Ambiente 4

   We had 3 orders of crab cakes that were supposed to be made with lump crab meat. The crab cakes were basically filler which was incredibly disappointing.
   

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   The TilleryRespondió el 31 de diciembre de 2024

   Dear Janice, We are disappointed to hear about your dissatisfaction with crab cakes. Providing delicious, high-quality meals is at the heart of what we strive for; therefore, we apologize for not meeting your expectations. Your comments are invaluable, and we will share them with our culinary team as we are continuously committed to improvements to our offerings. We would welcome another opportunity to have you return and try our menu again. We hope to see you soon. Thank you!
   

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7. c

   chuck

   Richmond1 reseña

   1.0

   Fecha de la visita: 25 de diciembre de 2024

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 1

   Sat at the table for 20 minutes and received no service, so we left.
   

   The TilleryRespondió el 26 de diciembre de 2024

   Dear Valued Guest, Thank you for choosing us during your time in Owings Mills. We want to offer you our apologies for the disappointing experience you had at our restaurant. We particularly regret learning that our staff was not attentive to your needs. We are confident that this was an isolated incident, and we hope that we will have the opportunity to welcome you back to experience our hospitality at its finest. Thank you!
   

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8. V

   Valli

   Baltimore1 reseña

   1.0

   Fecha de la visita: 21 de diciembre de 2024

   1. Global 1
   2. Comida 2
   3. Servicio 1
   4. Ambiente 3

   My husband ordered the eggs Benedict with crabcake it stated that it had spinach on it. When it came out, the eggs were cooked completely solid and there was guacamole, not spinach. When we brought it to their attention, all they did was offer us free coffee. 
   

   The TilleryRespondió el 1 de enero de 2025

   Dear Valli, We were sorry to read that your recent visit fell short of expectations. Our dishes, made with fresh, local ingredients, usually receive great feedback, so it’s disappointing to learn about the issues with your husband’s eggs Benedict. The substitution of guacamole for spinach and the eggs were not up to our usual standards, and we apologize for the oversight. We will address your comments with our culinary team to ensure better consistency moving forward. While we know compensation won’t change your experience, we hope it helps restore your confidence in us. We would love the chance to welcome you back and show you the quality and hospitality you deserve. Thank you!
   

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9. L

   LeslieAnn

   Baltimore1 reseña

   5.0

   Fecha de la visita: 15 de diciembre de 2024

   1. Global 5
   2. Comida 4
   3. Servicio 5
   4. Ambiente 5

   Everyone was so kind, especially my waiter, or brought me a surprised desert for my birthday.
   

   The TilleryRespondió el 16 de enero de 2025

   Dear LeslieAnn, We are delighted to read you had a wonderful and memorable experience! It's great our thoughtful gesture of a surprise dessert for your birthday and the kindness of the staff, especially your waiter, truly made your visit. We look forward to serving you again! Thank you!
   

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10. E

    Eve VIP

    Baltimore7 opiniones

    4.0

    Fecha de la visita: 13 de diciembre de 2024

    1. Global 4
    2. Comida 4
    3. Servicio 5
    4. Ambiente 5

    The steak was a little overcooked and not super flavorful, but the braised short rib, mussels, and dessert were good! Service and ambiance was good.
    

    The TilleryRespondió el 14 de diciembre de 2024

    Dear Eve, We are pleased found the service and ambiance to your liking. However, we are sorry to learn about your disappointment regarding the steak. We appreciate your feedback and will share it with our culinary team as we are continuously committed to improvements to our overall guest satisfaction. We look forward to welcoming you back to The Tillery the next time you are in the area. Thank you!
    

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