The Mercury Diner

Opiniones sobre The Mercury Diner de comensales del restaurante. Basadas en valoraciones recientes.

1. K

   Katie

   Columbus5 opiniones

   2.0

   Fecha de la visita: 16 de marzo de 2025

   1. Global 2
   2. Comida 3
   3. Servicio 2
   4. Ambiente 4

   Had a reservation for 6 people. Were promptly seated. We poured our own water, but needed more to fill 6 glasses. Our server was very friendly, but was way too busy to be able to give good service. Took 30 minutes to get enough water for the table, coffee refills, and to be able to even place the order. Our server was so busy she told us she thought she had already taken our order, and was waiting for our food. When we finally placed our order the first 2 entrees I ordered (breakfast burrito and lox sandwich) they were out of, so I asked to come back to me when they took the rest of the order for the table. She did that and took my order last. Food came out within a reasonable amount of time after the order was placed, but mine did not come out with the rest. It arrived about 10 minutes after. The food was hot and prepared correctly. We had 3 separate checks. They brought the handheld credit processor. It had just the total for each check, nothing itemized. When I put my card in it said +3%, +5%, +7%. I was confused that the tip suggestion would be so little as I was still going to leave 20% bc I knew the server was busier than management should’ve allowed. It was then I remembered seeing in the menu that parties of 6 or more had automatic gratuity, although I didn’t remember the %. There was no where on the screen to see what tip had already been given and no verbal mention. I was last to pay, so the other 2 checks had already accidentally given over 40% tip. We didn’t say anything and left with full bellies, but a bad taste in our mouths.
   

   The Mercury DinerRespondió hace 5 días

   Hi Katie, thank you so much for taking the time to describe your experience. You are absolutely correct that servers were busier on this day than should have been allowed. We aim to provide a consistent, exceptional experience for every guest, and I'm sorry that we fell short. We are growing rapidly and are actively taking steps to better prepare for the future. I also want to apologize that your server did not mention the 20% auto gratuity for large parties. Transparency and check accuracy is a priority for us, and we will be providing additional training for our staff based on your comments. Thank you again for the thoughtful review and the opportunity to learn and grow. I hope you will consider dining with us again in the future, as we would love another chance to make it right!
   

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2. OT

   Comensal de OpenTable

   Columbus1 reseña

   5.0

   Fecha de la visita: 9 de marzo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   They have the absolute best breakfast potatoes, service is always great.
   

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3. L

   Lakaisha

   Columbus1 reseña

   3.0

   Fecha de la visita: 23 de agosto de 2024

   1. Global 3
   2. Comida 3
   3. Servicio 2
   4. Ambiente 5

   I dined at the Mercury diner for my friend's birthday. We will first sat next to 2 dirty table, I asked to move which was accommodated. It took a while for our server to take her order like the table next to us, who got there after us, food was ordered and arrived before our food order was taken. I didn't end up liking the first thing I ordered and sat with it for 10/12 mins because our server never checked back on us, ended up having to flag her down. Luckily I ended up liking the second thing I ordered. When it was time to get our checks I let the server know I was paying cash, she told me to go up front to cash out and there was no one there stood there for 3 to 5 minutes as I watched her polish glassware and they proceeded to pay with my card. Both me and my friend had paid and signed our checks before she came over to try to take my cash payment. Overall subpar experience.
   

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4. K

   Kamara

   Columbus3 opiniones

   5.0

   Fecha de la visita: 4 de agosto de 2024

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Good customer service and good food. What else is there to say! Get the pancake!!!
   

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5. LL

   LasagnaLover

   Columbus70 opiniones

   4.0

   Fecha de la visita: 10 de julio de 2024

   1. Global 4
   2. Comida 4
   3. Servicio 4
   4. Ambiente 4

   Eclectic & tasty. Definitely worthy and we will be back. The cosmic theme is well done. The service is excellent. And the food is very good.
   

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6. S

   Sara

   Columbus14 opiniones

   4.0

   Fecha de la visita: 16 de junio de 2024

   1. Global 4
   2. Comida 5
   3. Servicio 4
   4. Ambiente 4

   Delicious food and very fun atmosphere! Friendly service. Great spot for family and friends. Look forward to going back again!
   

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7. OT

   Comensal de OpenTable

   Columbus1 reseña

   5.0

   Fecha de la visita: 16 de junio de 2024

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Amazing, fresh, and delicious. Great Father’s Day breakfast!
   

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8. J

   Jennifer

   Columbus23 opiniones

   5.0

   Fecha de la visita: 11 de junio de 2024

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Fun and delicious! Space balls are superlative and potatoes in the breakfasts are best we've had!
   

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9. T

   Teri

   Columbus25 opiniones

   3.0

   Fecha de la visita: 2 de junio de 2024

   1. Global 3
   2. Comida 3
   3. Servicio 2
   4. Ambiente 3

   The appearance of the diner was cute but the food and service was just okay. It’s not someplace I have to go back to. I was with a party of four and two folks had to send their food back because it was cold. And then it took forever for one person in the party to get their food. We had to repeat our orders multiple times to the waitress and she still brought out incorrect items. The mimosa flight was good. Overall I was disappointed because I had heard such good things.
   

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10. OT

    Comensal de OpenTable

    Columbus2 opiniones

    5.0

    Fecha de la visita: 27 de mayo de 2024

    1. Global 5
    2. Comida 5
    3. Servicio 5
    4. Ambiente 5

    Cool space vibe diner. Food options were great and had cool themed food options.
    

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