Fecha de la visita: 21 de noviembre de 2024
- Global 4
- Comida 5
- Servicio 3
- Ambiente 3
Once again the kitchen excelled. Food was excellent with great presentation and flavours.
The student service needs work. It is hard to be critical of the students as they are welcoming, friendly and helpful.
The standard of service does however, needs a lot of work. I believe some if not all of those serving were coming to the end of their first year of the Diploma. The service quality reflects only a few weeks of service training at best.
Filling waters and tapping the bottle in the edge of the glass while doing so, holding the glass each time to refill, spilling water and leaving the table wet.
Food service seemed to lack confidence. I had a dirty knife (lack of attention to detail) and glasses were not set to the right. No food was delivered from the right of the customers unless it was convenient due to table positions. Improvement in the food and beverage service needs a focus.
We will be back as we want to continue to support the student’s learning. I trust the honest feedback continues to assist the quality of training.
The Culinary AcademyRespondió el 9 de diciembre de 2024Thank you for your detailed feedback and for your ongoing support of our students' learning journeys. We're delighted to hear that once again, our kitchen team excelled in delivering excellent food with great presentation and flavours.
We appreciate your constructive comments regarding the service. Training and improving these skills is a continuous process, and your observations are invaluable as we strive to enhance our training programs. We are addressing these aspects to ensure a higher standard of service that matches the quality of our food.
Thank you for your commitment to supporting our students. We look forward to welcoming you back and demonstrating the improvements based on your feedback.
