The Black Penny Southbank

Opiniones sobre The Black Penny Southbank de comensales del restaurante. Basadas en valoraciones recientes.

1. H

   Hannah

   Londres2 opiniones

   3.0

   Comieron hace 7 días

   1. Global 3
   2. Comida 4
   3. Servicio 2
   4. Ambiente 3

   Nice menu and the food & coffee was very good. But service was very slow - we were consistently ignored and had to call over staff to order, for drinks and to pay - and not very friendly when said staff finally did come over. We felt like an inconvenience. We were also disappointed there was no children’s menu.
   

   The Black Penny SouthbankRespondió hace 2 días

   Dear Hannah, Thank you for your feedback. We're really sorry the service was slow and that you felt overlooked – we were short-staffed over the busy Easter period, which isn’t ideal - apologies for that. We also understand your disappointment about the lack of a children’s menu. While we don’t offer a separate one, all our menu options are available on our website for reference. We appreciate you taking the time to share your experience and hope to do better next time. Kind regards, TBP
   

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2. K

   Kate VIP

   Gran Boston18 opiniones

   5.0

   Fecha de la visita: 9 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Delicious breakfast! Loved the food, coffee was great, servers friendly. Would very happily go back.
   

   The Black Penny SouthbankRespondió el 10 de abril de 2025

   Dear Kate, Thank you so much for your kind review! We’re really glad you had a great experience and hope to see you again soon! Take care, TBP
   

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3. V

   Victoria

   Newcastle 1 reseña

   4.0

   Fecha de la visita: 6 de abril de 2025

   1. Global 4
   2. Comida 5
   3. Servicio 2
   4. Ambiente 4

   Lovely spot and delicious food. Service quite disappointing. Need to constantly chase to order food, then again for the bill, then again for someone to take payment. We would have easily ordered more drinks and cake if someone came to our table to ask.
   

   The Black Penny SouthbankRespondió el 7 de abril de 2025

   Dear Victoria, Thank you for your feedback and for your kind words about our location and food. We're really sorry to hear that the service didn't match the rest of your experience. It’s certainly not the standard we aim for. Your comments are being shared with the team so we can improve, and we truly appreciate you bringing this to our attention. We hope to welcome you back soon. Take care, TBP
   

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4. T

   Thibault

   Londres2 opiniones

   4.0

   Fecha de la visita: 29 de marzo de 2025

   1. Global 4
   2. Comida 4
   3. Servicio 5
   4. Ambiente 3

   Excellent service and affordable prices for central London. Highly recommend.
   

   The Black Penny SouthbankRespondió el 31 de marzo de 2025

   Dear Thibault, Thank you so much for your kind review! We’re really glad you had a great experience and hope to see you again soon! Take care, TBP
   

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5. M

   Mark

   Londres2 opiniones

   4.0

   Fecha de la visita: 10 de marzo de 2025

   1. Global 4
   2. Comida 4
   3. Servicio 4
   4. Ambiente 4

   Nice brunch, good ingredients, well-cooked spinach - would have liked a second piece of toast under my beans, eggs, spinach, haloumi and so on but otherwise excellent
   

   The Black Penny SouthbankRespondió el 13 de marzo de 2025

   Dear Mark, Thank you so much for the lovely feedback! We're glad you enjoyed the brunch and appreciated the quality of the ingredients. Hope to see you again soon :) TBP
   

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6. H

   Hayley

   Londres1 reseña

   5.0

   Fecha de la visita: 8 de marzo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   This place is absolutely amazing, when we come to London we always prebook this for breakfast, booking is essential if you don't want to be disappointed or have to wait as they do get busy, very popular place because the food is great, service is second to none so friendly and attentive, presentation of the food, quality of the food and taste are all an experience of their own, The noise level can be a bit much when you first arrive but after a while it's as tho you adjust to it, I believe it's the building itself that creates the way noise is projected around the room as it has high ceilings at the southbank venue plus alot of metal. But it doesn't matter once have dined there once and experience the party of flavours in you mouth, the cakes and drinks are fantastic, I always have a hot chocolate which is so smooth.
   

   The Black Penny SouthbankRespondió el 10 de marzo de 2025

   Dear Hayley, Thank you so much for your wonderful feedback and for making The Black Penny a part of your London visits :) We’re thrilled to hear you always enjoy the food, service, and atmosphere, and we appreciate your understanding about the acoustics at Southbank. We look forward to welcoming you back in the very near future. Take care, TBP
   

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7. I

   Ito

   Gales del sur2 opiniones

   4.0

   Fecha de la visita: 1 de marzo de 2025

   1. Global 4
   2. Comida 4
   3. Servicio 4
   4. Ambiente 4

   Lovely brunch experience with my family; a great choice of food including gluten free options for my husband. Staff were friendly and the atmosphere was great for us to catch up with my daughter and her fiancé. The service could have been a bit faster but we had loads to catch up on and the staff were friendly so that wasn’t a major issue. Great location round the corner from South Bank, The London Eye, London Dungeon etc so a good spot to visit all those things afterwards. I’d definitely recommend it and would happily eat there again.
   

   The Black Penny SouthbankRespondió el 6 de marzo de 2025

   Dear Ito, Thank you for your lovely review! We're delighted you enjoyed your brunch experience, the food options, and the friendly atmosphere. We appreciate your feedback on the service and will take it into account. Glad you found the location convenient too! We’d love to welcome you back again soon :) Take care, TBP
   

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8. S

   Sky1

   Londres5 opiniones

   4.0

   Fecha de la visita: 28 de febrero de 2025

   1. Global 4
   2. Comida 4
   3. Servicio 5
   4. Ambiente 4

   Good food nice venue. Very good service. Lovely coffee
   

   The Black Penny SouthbankRespondió el 10 de marzo de 2025

   Dear Sky1, Thank you for your feedback. We're delighted to hear that you have had a wonderful experience with us. Take care, TBP
   

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9. K

   Karen

   Yorkshire19 opiniones

   5.0

   Fecha de la visita: 22 de febrero de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Absolutely gorgeous. Portion size good & food fabulous. I had the green eggs (scrambled eggs & smoked salmon on sourdough & other half had the bacon & egg bap with tea…very tasty!
   

   The Black Penny SouthbankRespondió el 24 de febrero de 2025

   Dear Karen, Thank your for taking the time to share your feedback with us. We're delighted to hear that you have had a great experience. Indeed the Green eggs is always a good choice and you can never go wrong with a bacon & egg bun, especially with a pot of tea. Take care, TBP
   

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10. N

    Nicole

    Hong Kong1 reseña

    5.0

    Fecha de la visita: 16 de febrero de 2025

    1. Global 5
    2. Comida 5
    3. Servicio 5
    4. Ambiente 5

    One of our drink orders was incorrect, but the staff replaced it right away, thank you! Best to reserve especially during the weekend!
    

    The Black Penny SouthbankRespondió el 24 de febrero de 2025

    Dear Nicole, Thank you for taking the time to share your feedback with us. Apologies with the wrong order, however, we're glad to see it was addressed in good time. Take care, TBP
    

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