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Sugar Factory - Jacksonville, Jacksonville, FL

Sugar Factory - Jacksonville

3.2
3,2
849 opiniones
Entre 31 y 50 $
Americana

Haz una reserva

2 personas
19:00
Reservado 16 veces hoy
  • Genial para ocasiones especiales
  • Animado
  • Ideal para cócteles creativos
America’s favorite eatery and celebrity hotspot, expands with its newest location in Jacksonville, Florida, now taking reservations. The family-friendly, high-energy, world-famous celebration destination known for its sweets and treats.

“We’re celebrating 10+ years serving the most decadent sweets and treats around the world, and we are so excited to introduce our fun, high energy brand to the Jacksonville area. We’re a family-friendly restaurant, so it makes sense to expand into suburban areas. From our photo op walls to our staff, every element at Sugar Factory American Brasserie Jacksonville is designed to give guests a memorable, Instagrammable experience from the minute they walk into the minute they leave,” says owner Charissa Davidovici.

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Zonas

Información adicional

  • Ambiente
    Casual elegante
  • Precio
    Entre 31 y 50 $
  • Cocinas
    Americana, Coctelería, Postres
  • Horarios
    lu.–ju. 11:00–22:00 vi. 11:00–23:00 sá. 10:00–00:00 do. 10:00–22:00
  • Número de teléfono
    (904) 551-0961
  • Página web
    http://jackson.sugarfactory.com/
  • Opciones de pago
    AMEX, Discover, Mastercard, Visa
  • Dress code
    De vestir
  • Chef ejecutivo
    Anibal Rosales
  • Establecimiento del evento privado
    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more. You can contact our Events Department at jacksonvilleparties@sugarfactory.com. Take a moment to look over our Party Menu.
  • Contacto para el evento privado
    Dana Sugarman: (407) 270-7082

Eventos privados

Carta

Ver carta en el sitio web del restaurante

Lo que opinan 849 comensales

Valoraciones y opiniones generales

Solo pueden enviar opiniones los comensales que hayan probado este restaurante.

3.2
3,2 según las valoraciones recientes
  • 3,1Comida
  • 3,4Servicio
  • 3,4Ambiente
  • 2,7Calidad/precio

Ruido • Energético

Destaca en

  • Jacksonville/Noreste de Florida

    Ideal para el brunch

  • Jacksonville/Noreste de Florida

    Apto para niños

  • Jacksonville

    Ideal para el brunch

  • Jacksonville

    Apto para niños

849 opiniones

  1. Abrahan

    Jacksonville2 opiniones

    5.0

    Fecha de la visita: 14 de febrero de 2025

    1. Global 5
    2. Comida 5
    3. Servicio 5
    4. Ambiente 5
    Excellent me gusto mucho quiero volver a ir muy comodo. Se come Rico los tragos son elegante exquisito la comida rica todo todo muy bn

    ¿Te ha parecido útil?

  2. Comensal de OpenTable

    Jacksonville1 reseña

    5.0

    Fecha de la visita: 13 de abril de 2024

    1. Global 5
    2. Comida 5
    3. Servicio 5
    4. Ambiente 5
    Increíble me encantó ,un ambiente espectacular y el servicio 10/10

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  3. Comensal de OpenTable

    Jacksonville1 reseña

    3.0

    Fecha de la visita: 11 de febrero de 2024

    1. Global 3
    2. Comida 3
    3. Servicio 4
    4. Ambiente 5
    Esperaba más de la Comida!! No era mala pero por el precio debiera ser mejor! El Ambiente del restaurante ameno, el servicio bueno también.

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  4. Comensal de OpenTable

    Jacksonville2 opiniones

    5.0

    Fecha de la visita: 23 de septiembre de 2023

    1. Global 5
    2. Comida 5
    3. Servicio 5
    4. Ambiente 3
    Todo súper el servicio espectacular mis hijos la pasaron como nunca los meseros son increíblemente geniales mucho ruido pero es inevitable debido al volumen de personas

    ¿Te ha parecido útil?

  5. Crissanna

    Orlando1 reseña

    1.0

    Comieron hace 2 días

    1. Global 1
    2. Comida 1
    3. Servicio 3
    4. Ambiente 2
    My family and I recently visited Sugar Factory for my daughter’s birthday dinner and unfortunately, my experience was nothing short of frustrating. From the moment I walked into the restaurant the floors were visibly dirty. The candy side had not been replenished to purchase candy for the children. My party was large at least 20 people with half of the being children. The food service was equally disappointing. Despite there being only a few tables occupied, our server Grayson did his very best and was very kind to my party. There was another birthday party present, also another medium sized family. Grayson was the only serve/host in the restaurant on March 25th. With RSVP in advance for a large party for myself I think corporate did a poor job at ensuring the restaurant was probably staffed. Food took an extremely long time to come out and the manager that night was also trying to help move things along. Staffing was certainly an issue. took an unreasonable amount of time to acknowledge us. Several orders came out incorrect and lukewarm at best. Grayson has only been working at this business for a week and should not have with multiple medium to large parties by himself. He gave us great service, was kind, and very attentive as much as possible for one person doing the work of multiple people in the restaurant that night. Sugar Factory has a reputation of creating an experience of great dining, great drinks, and a lively interaction with staff, as music and entertainment happening among the staff throughout a families time there. It was disappointing to be told that because there was no staff there would be none of the lively entertainment on Tuesday night. Overall, I left feeling disappointed and frustrated. With so many great dining options out there, I won’t be returning to Sugar Factory anytime soon. Poor staffing, low-quality food, and an unclean environment made for a really unpleasant experience.

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  6. Wendy

    Jacksonville1 reseña

    2.0

    Comieron hace 3 días

    1. Global 2
    2. Comida 2
    3. Servicio 1
    4. Ambiente 4
    They were out of most of the stuff. It took an hour to get our drinks and then it was so bad, I didn’t drink it. I will never go back. We were almost the only customers. I wouldn’t be surprised if the store doesnt close down soon.

    ¿Te ha parecido útil?

  7. Ann

    Este de Tennessee1 reseña

    3.0

    Comieron hace 7 días

    1. Global 3
    2. Comida 4
    3. Servicio 3
    4. Ambiente 2
    I was excited about taking my daughter here for the experience but this location seemed to be a bust. The prices were expensive for the experience. This location seemed to be on the way out the door. The candy in the gift shop seemed to be depleted and outdated. The souvenirs that were to come with food items were no longer available but same price. The specialty drink glasses didn’t even have the logo showing on them anymore. Just seemed like this location was really struggling and not replenishing anything, it had me concerned on what the kitchen was like, but food was quick and good. Just wasn’t the experience I planned for 2 people at $140.

    ¿Te ha parecido útil?

  8. Comensal de OpenTable VIP

    Gran Boston2 opiniones

    1.0

    Comieron hace 7 días

    1. Global 1
    2. Comida 1
    3. Servicio 1
    4. Ambiente 1
    This was a terrible experience! I booked the dinner for my nieces 13th birthday, and I was and am very disappointed! The service was horrible, the food had no taste and was drying overcooked, and the prices were extraordinarily elevated for what was delivered. Do not waste your time, do not go! 

    ¿Te ha parecido útil?

  9. Tara

    Jacksonville1 reseña

    3.0

    Fecha de la visita: 19 de marzo de 2025

    1. Global 3
    2. Comida 2
    3. Servicio 3
    4. Ambiente 3
    Since it was Spring Break for schools her in Jax I made an online reservatiop thinking it may be busy. When I arrived there I had to wait to be seated for over 5 minutes and the place was literally empty except for 2 families. No waiter, but I could see the manager office door open along with manager casually speaking with another employee. Manager and employee both saw me (at leasti believe they did because I could see them and they looked over at me an and my daughte) just standing there waiting to be seated and never came to seat us. Waiter appeared from back with food and told us to seat ourselves. Waiter was friendly and kind. The restaurant for the price we pay for food should have been better. Mirrors on walls dirty and streaked. Photo candy wall looks terrible. Sugar factory label peeling off and candy on wall was all scratched up missing paint. I expected it to be in much better condition than what it was. Also consider the restaurant is not very old like a year and a half old. There is definitely a lack of attention to detail. When we look at our pics we took it’s tacky the sugar factory label is all peeling up and candy dots missing paint and all scratched up. Again for the price of the food I would have expected better. When my salad came out the chef had placed mangoes in it instead of mandarin oranges. The waiter took my food back and chef prepared the salad again looks as they the chef removed mangoes and still left some and diced up mandarins and added them. I was not impressed since I have a mild allergy to mangoes. Rather than say anything I just took my salad to go and gave to my husband. Additionally they were completely out of the ducks which also took away for our experience. We were going to order their appetizer slider plate and didn’t due to not having ducks. So again waiter was kind and friendly however rating my overall experience there would be more of a 2.5 or 3 stars out of 5. Would maybe try again if these things were all corrected.

    ¿Te ha parecido útil?

  10. Daryelle

    Jacksonville1 reseña

    1.0

    Fecha de la visita: 17 de marzo de 2025

    1. Global 1
    2. Comida 1
    3. Servicio 1
    4. Ambiente 1
    I had a terrible experience at this restaurant on 3/17. It was my first time visiting so I was very excited. I did peek at the menu before arriving so I already knew what I wanted. I had a Turkey Burger and a Carmel cheesecake milkshake. After eating the burger I was not pleased because it was so dry. I changed my mind about the milkshake because of how unhappy I was about the burger. The milkshake never touched my table or came out of the kitchen before I told the waiter that I did not want it anymore. The manager came out and forced me to take the milkshake by stating that I will be charged anyway so I would have to take it. I didn’t make a fuss about it but I was very shocked about his aggressive behavior. I still tipped the waiter $25 but I will not be returning and I will let everyone I know to never dine here.

    ¿Te ha parecido útil?

Preguntas frecuentes

Sugar Factory - Jacksonville permite hacer pedidos para llevar por teléfono llamando al (904) 551-0961.

Sugar Factory - Jacksonville tiene una valoración de 3,2 estrellas de 849 cliente(s) de OpenTable.

Normalmente, podrás reservar en este restaurante a través de OpenTable eligiendo la fecha, la hora y el número de personas.

Haz una reserva

2 personas
19:00
Reservado 16 veces hoy
Google Map para Sugar Factory - Jacksonville

4910 Big Island Drive, Jacksonville, FL 32246-5302

Zonas

Información adicional

  • Zona
    Baymeadows
  • Horarios
    lu.–ju. 11:00–22:00 vi. 11:00–23:00 sá. 10:00–00:00 do. 10:00–22:00
  • Precio
    Entre 31 y 50 $
  • Cocinas
    Americana, Coctelería, Postres
  • Ambiente
    Casual elegante
  • Dress code
    De vestir
  • Parking details
    Estacionamiento público
  • Opciones de pago
    AMEX, Discover, Mastercard, Visa
  • Chef ejecutivo
    Anibal Rosales
  • Adicional
    Acceso para silla ruedas, Almuerzo de fin de semana, Bar / Sala pública, Bar completo, Cócteles, Comida para llevar, Vinos
  • Página web
    http://jackson.sugarfactory.com/
  • Número de teléfono
    (904) 551-0961
  • Establecimiento del evento privado
    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more. You can contact our Events Department at jacksonvilleparties@sugarfactory.com. Take a moment to look over our Party Menu.
  • Contacto para el evento privado
    Dana Sugarman: (407) 270-7082
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