Q'Tal Bar & Grill

Opiniones sobre Q'Tal Bar & Grill de comensales del restaurante. Basadas en valoraciones recientes.

1. R

   Robert

   Nueva York1 reseña

   1.0

   Fecha de la visita: 15 de febrero de 2025

   1. Global 1
   2. Comida 2
   3. Servicio 1
   4. Ambiente 1

   Waited over an hour to be seated and then waited over 2 hours to be served food. Worst experience ever and especially for Valentines Day
   

   Q'Tal Bar & GrillRespondió hace 2 días

   Hello Robert, we sincerely apologize for the situation on Valentine's Day and for the frustration and inconvenience it caused. Unfortunately, there was a problem with our system that caused issues with multiple reservations. This is unacceptable and this is not the outcome we had planned for. Our goal is to provide exceptional customer experiences; we fell short of that goal and offer our sincerest apologies.
   

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2. L

   Luiggi

   Nueva York1 reseña

   1.0

   Fecha de la visita: 15 de febrero de 2025

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 3

   Unorganized, everyone was getting a refund for their prepaid Valentine’s Day dinner because they allowed walk ins to take the tables instead of the actual people who pre paid and reserved.
   

   Q'Tal Bar & GrillRespondió hace 2 días

   Hello Luiggi, we sincerely apologize for the situation on Valentine's Day and for the frustration and inconvenience it caused. Unfortunately, there was a problem with our system that caused issues with multiple reservations. This is unacceptable and this is not the outcome we had planned for. Our goal is to provide exceptional customer experiences; we fell short of that goal and offer our sincerest apologies.
   

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3. B

   Brian

   Nueva York1 reseña

   1.0

   Fecha de la visita: 31 de enero de 2025

   1. Global 1
   2. Comida 3
   3. Servicio 2
   4. Ambiente 3

   Beware, they add gratuity on the bill regardless of party size. They don’t mention this either written or verbally, so you wind-up tipping on a bill that’s inflated by 18%. I’ve been going out for dinner an average of once per week for years and have never seen this practice in any other establishment. This shadiness alone will prevent me from ever returning.
   

   Q'Tal Bar & GrillRespondió hace 2 días

   Hello Brian, we do not have any intention to deceive our customers. That is not the way we do business, as this would only harm to our customers and our business. Especially as a small, family owned restaurant. We firmly believe in being transparent and honest with customers. That is why we do in fact have a notice at the bottom of our menus that reads "18% Gratuity included on all checks" as well as "3.89% surcharge on credit card transactions". This auto-gratuity is also shown on the bill. There is a tip line for anyone who wants to include an additional tip.
   

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4. J

   Jessica

   New Jersey3 opiniones

   5.0

   Fecha de la visita: 1 de enero de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Always the best experience. I never regret! Service is the best, food amazing and nice cocktails.
   

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   Q'Tal Bar & GrillRespondió hace 2 días

   Thank you Jessica! We're glad you enjoyed and we hope to see you again soon!
   

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5. M

   Miguel

   Nueva York36 opiniones

   5.0

   Fecha de la visita: 27 de diciembre de 2024

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   The service from Julia was second to none. The good amazing!!!
   

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6. S

   Sonia

   Miami3 opiniones

   5.0

   Fecha de la visita: 8 de diciembre de 2024

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   What a great experience with my friends. Food was delicious. Thank you.
   

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7. B

   Brenda

   Baltimore2 opiniones

   5.0

   Fecha de la visita: 5 de octubre de 2024

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   The food and service were great. The bread was nice and warm. We has the crab augratin and the Q'tal salad as appetizers and it was delicious. I had a pinot grio and my friend hasbthebberry passion which she said was delicious. As entrees, we had the half chicken and salmon dishes and it did not disappoint. For dessert er had tiramimus and Brule with cappuccino. The desserts was great. I thought the cappuccino was not hot. It was warm. And the was the only issue but I still enjoyed it. Overall, it was a great experience. Loved it.
   

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8. D

   Dianne

   Nueva York10 opiniones

   5.0

   Fecha de la visita: 27 de septiembre de 2024

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Great service, food and drinks. will definitely be back!
   

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9. OT

   Comensal de OpenTable VIP

   Nueva York1 reseña

   5.0

   Fecha de la visita: 26 de agosto de 2024

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Great food, great drinks, amazing presentation, great ambience, great service.
   

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10. OT

    Comensal de OpenTable

    Nueva York1 reseña

    1.0

    Fecha de la visita: 27 de julio de 2024

    1. Global 1
    2. Comida 3
    3. Servicio 1
    4. Ambiente 3

    Food presentation was beautiful except they lacked any customer service skills. We waited half hour for water and our first drinks. Appetizers took another 45 mins and same wait on dinner, when we had to put appetizers and dinner orders all at once. One of our entrees didn’t come and no one explained, a few mins later someone comes by to ask if everything is ok and we informed them we are missing one entree and they inform us they will have to out it in bc the table next to us “took” our entree. We cancelled that entree, shared our food, entree was brought later on and manager asked how can she make it up, friend requested round of drinks and the drinks came right when we were going to leave! We had to ask twice about the status. You would think that since manager put in the order for a round of drinks, they would bring them out immediately, but no, we waited another half hour. When the bill came, we were being charged for the drinks and the salmon, we informed the waiter and he then took off the one round of drinks and salmon entrée, but terrible experience overall. Food was very well presented, but the mashes tasted like they were out of a box.Drinks very tasty. Most likely will not be coming back or recommending.
    

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