Overstory Rooftop Bar. - The Westin Atlanta Gwinnett

Opiniones sobre Overstory Rooftop Bar. - The Westin Atlanta Gwinnett de comensales del restaurante. Basadas en valoraciones recientes.

1. K

   Ketty

   Atlanta1 reseña

   5.0

   Fecha de la visita: 19 de diciembre de 2024

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   La carta es un poco reducida pero aún así la comida es muy buena, volveré en esta semana con mi familia 💕
   

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   Overstory Rooftop Bar. - The Westin Atlanta GwinnettRespondió el 24 de diciembre de 2024

   Dear Ketty, Five-star reviews are awesome! Thanks for taking the time to drop us some positive feedback. We hope to welcome you back soon for another exceptional meal. Best, Ashley Castillo Director of Food & Beverage
   

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2. C

   Claudia

   Atlanta2 opiniones

   3.0

   Fecha de la visita: 22 de agosto de 2024

   1. Global 3
   2. Comida 2
   3. Servicio 4
   4. Ambiente 3

   Hola! El lugar es bonito y agradable, la comida necesita mejorar, el ceviche no tenía sabor, pero los patacones y la yuca estaban riquísimos, la atención 8, como que se olvidaba a la mesera que estábamos ahí pero fue muy atenta!!
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettRespondió el 24 de agosto de 2024

   Dear Claudia, While it sounds like you had a lot to like about your visit, I am very sorry that we didn't exceed your expectations overall. I am glad that you were pleased with our service and atmosphere. Your detailed feedback is appreciated as it helps us to focus on the areas that need our immediate attention for improvement. Please consider a return trip so we can provide you with a better experience. Sincerely, Ashley Castillo Director of Food & Beverage
   

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3. OT

   Comensal de OpenTable

   Orlando1 reseña

   5.0

   Comieron hace 3 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Because of the weather no fault of the restaurant we didn’t get to experience the entire outdoor section. The experience overall was top notch!
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettRespondió hace 1 día

   Dear Anonymous, It’s wonderful to hear you had a quality experience with us. We are so glad that you chose to visit us and review your experience. It was a pleasure to host you, and we eagerly look forward to your return visit. Best, Ashley Castillo Director of Food & Beverage
   

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4. D

   Dan

   Atlanta1 reseña

   1.0

   Comieron hace 4 días

   1. Global 1
   2. Comida 3
   3. Servicio 1
   4. Ambiente 3

   6:50 at night, not busy at all, multiple staff hanging around the hostess station. Staff slowly walks around, sauntering. Hostess acknowledged our Ipen Table reservation and the politely asks “Oh and who’s birthday is it”. I smiled and said Donna’s as I gestured to her. She took us to a lovely two-top at a couch. From there we waited 10 minutes for water. The waitress was saying and going through the motions - no energy, no eye contact - just void of welcoming. We ordered an appetizer and two cocktails one the 24ct Old Fashioned with gold cherry. It took 10 more minutes to get the appetizer (which was presented so well and tasted delicious; however, it took 20 more minutes to get our drinks and by that time we were almost done. We had watched multiple bartenders behind the bar doing nothing but chatting. Our waitress gone in the back and then stood at the bar. Watching the bartender finally get to making the Old Fashioned - man, it must have taken him 10 minutes to make one drink, which was too sweet. I received it and it had no gold cherry. Waitress said yeah they must have run out and walked away. Took another 10 to get our check. Look, decor and view will not make up for poor slow service under poor management. Train , train Train them to treat every customer like gold - whether you ran out or not.
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettRespondió hace 1 día

   Dear Dan, I sincerely apologize for falling short of not only meeting your expectations but ours as well. Rest assured, the feedback provided has been reviewed by our team to ensure we consistently deliver upon guest expectations. I would love the opportunity to regain your confidence and demonstrate our commitment to customer service, so we hope you will consider a return visit. Thank you for dining with us. Sincerely, Ashley Castillo Director of Food & Beverage
   

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5. OT

   Comensal de OpenTable VIP

   Baltimore2 opiniones

   2.0

   Comieron hace 4 días

   1. Global 2
   2. Comida 4
   3. Servicio 1
   4. Ambiente 5

   The drinks weee a horrible ripoff. The cocktails were premixed and poured over one ice block. I took the ice block out and it was less than an ounce of premixed drink. It was by far the worst drink I have ever had. The appetizers were good. Extremely limited menu. The ambiance was outstanding. Just do NOT go for the cocktails. Absolutely horrible. And the service was extremely slow. How do you have to wait 30 minutes for a premade half ounce of cocktail. I'm a travel agent and will not recommend this place. Extremely overrated.
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettRespondió hace 3 días

   Dear Anonymous, We take pride in our inventive drink menu, so I sincerely apologize for not meeting your expectations in this area. I appreciate your kind words about our appetizers and ambiance, even though you were disappointed with the drinks. Your feedback is valuable to us, and we use it to improve our offerings for all our guests. We hope you will consider visiting us again, as we would love the opportunity to earn your recommendation. Sincerely, Ashley Castillo Director of Food & Beverage
   

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6. J

   Jeffrey VIP

   Atlanta44 opiniones

   4.0

   Comieron hace 6 días

   1. Global 4
   2. Comida 5
   3. Servicio 3
   4. Ambiente 5

   This is a cool place to hang for drinks and the food for dinner was very good. They have been open for months but were unprepared to seat my party of 6 for our reservation. That created early frustration but once we were finally seated, thing moved along a bit better.
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettRespondió hace 5 días

   Dear Jeffrey, Thank you for choosing to dine with us and for taking the time to share your review. We are delighted to hear that you enjoyed our delicious food and beautiful ambiance, which contributed to a great overall experience. However, we apologize for the lapses in service during your arrival, and I will address this with our staff to ensure improvements. We appreciate your patronage and hope to have the opportunity to welcome you back in the future for a flawless dining experience. Best, Ashley Castillo Director of Food & Beverage
   

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7. OT

   Comensal de OpenTable

   Atlanta1 reseña

   5.0

   Fecha de la visita: 9 de marzo de 2025

   1. Global 5
   2. Comida 4
   3. Servicio 4
   4. Ambiente 5

   The drinks here are so amazing! I had the espresso martini. & the menu was small but the food was great. Ambience was 10/10, I’ll definitely be back when it’s warmer and I can sit outside!
   

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   Overstory Rooftop Bar. - The Westin Atlanta GwinnettRespondió el 10 de marzo de 2025

   Dear Anonymous, It is wonderful to hear that your experience was so nice that you would dine with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our customers satisfied. Thank you for your patronage, and please come back soon. Best, Ashley Castillo Director of Food & Beverage
   

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8. B

   Blankas

   Atlanta8 opiniones

   2.0

   Fecha de la visita: 9 de marzo de 2025

   1. Global 2
   2. Comida 1
   3. Servicio 4
   4. Ambiente 5

   The place is beautiful but the food was not .very disappointed.
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettRespondió hace 7 días

   Dear Blankas, I genuinely regret that your dining experience with us was not enjoyable. It's important to us that every guest leaves satisfied, so I apologize for not meeting your expectations. We sincerely hope for the opportunity to provide you with a better experience in the future. Thank you for choosing to dine with us. Sincerely, Ashley Castillo Director of Food & Beverage
   

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9. OT

   Comensal de OpenTable

   Atlanta1 reseña

   3.0

   Fecha de la visita: 8 de marzo de 2025

   1. Global 3
   2. Comida 5
   3. Servicio 3
   4. Ambiente 3

   The host was a lovely person, one server was lost and the manager was super rude with our table, drinks took almost 49 minutes to be served, food was ok
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettRespondió el 10 de marzo de 2025

   Dear Anonymous, We're disappointed your time with us was anything less than perfect, as we strive to create an incredible experience. We hope to host you for a top-notch visit soon. Thank you for dining with us. Sincerely, Ashley Castillo Director of Food & Beverage
   

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10. g

    ginesse

    Atlanta2 opiniones

    5.0

    Fecha de la visita: 3 de marzo de 2025

    1. Global 5
    2. Comida 5
    3. Servicio 5
    4. Ambiente 5

    The overstory rooftop was honestly such a vibe from the moment we walked in until the end of dinner. Delicious and chic.
    

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    Overstory Rooftop Bar. - The Westin Atlanta GwinnettRespondió el 4 de marzo de 2025

    Dear ginesse, Receiving your five-star review means we have achieved our goal of providing an amazing dining experience. We are thrilled that you enjoyed your time with us and hope to have the opportunity to serve you again soon. Sincerely, Ashley Castillo Director of Food & Beverage
    

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