Marcella's Italian Kitchen - Polaris

Opiniones sobre Marcella's Italian Kitchen - Polaris de comensales del restaurante. Basadas en valoraciones recientes.

1. C

   Cathy

   Columbus4 opiniones

   5.0

   Fecha de la visita: 29 de febrero de 2020

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Fresh pasta!
   

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2. D

   Donna

   Columbus1 reseña

   5.0

   Comieron hace 2 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Our dining experience was excellent, from checking in until we left the restaurant. Our server was Allie and she did an excellent job. The food was delicious.
   

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3. R

   Ranae

   Columbus1 reseña

   5.0

   Comieron hace 6 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   We were a party of 3 tonight, and I must say I am/can be very picky…and I literally pay attention to EVERY LITTLE DETAIL when dining out and this was all of our first time here. I have to say my initial concern was upon entering we were not greeted in a manner that was very welcoming at all, so I was a bit apprehensive…but we were seated at Alec’s table and everything going forward made up for the lackluster welcome. I LLLLLOOOOOVVVVVEEEEEDDD ALEC!! He was so knowledgeable about soooooooo much, even hipped us to a new drink(Dark Manhattan) which we will try when we come back, and because of him and Christian we will be back….and the food was amazing! I give both gentlemen as well as the overall experience 5stars!!
   

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4. M

   Melanie VIP

   Columbus5 opiniones

   3.0

   Comieron hace 6 días

   1. Global 3
   2. Comida 3
   3. Servicio 3
   4. Ambiente 3

   Despite the restaurant being not so busy it took a full 15 minutes to be seated. Not a big deal but the hostess didn’t apologize and seemed annoyed when we checked the status of our table. Once we were seated it just took a long time to get started with initial drink orders. Understandable if the restaurant were busy but this was almost 9:30 by the time we started ordering. The server and runner struggled to pass out food and drinks to the correct people which is just not something I’ve experienced at a Cameron Mitchell restaurant before. The food was just ok and also not as well prepared as the downtown location. Overall everything was just ok but probably won’t return to this location.
   

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5. B

   Britiney

   Unspecified1 reseña

   4.0

   Comieron hace 6 días

   1. Global 4
   2. Comida 5
   3. Servicio 3
   4. Ambiente 3

   The food was great but I asked at least 4x for gluten free bread to be brought to the table & it never came. One of the reasons I chose Marcella’s for my bday dinner was because I wanted to eat/enjoy bread with my friends before our meal & as I said, it never came. I asked her for it when she brought our waters over - the first time. Asked again when we put in our drink orders, again at our food orders AND when our food was brought out. I know it sounds silly but I was super sad about it. Otherwise, the food was great.
   

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6. OT

   Comensal de OpenTable VIP

   Columbus4 opiniones

   3.0

   Fecha de la visita: 7 de marzo de 2025

   1. Global 3
   2. Comida 2
   3. Servicio 4
   4. Ambiente 2

   This was my first time coming to Marcella’s and it will be my last. The ambience is drab, loud, and packed in. The service was the only shining part of the evening. The waiter was amazing and friendly. We ordered dinner and the food that was “like a religion as it is so good” came out in literally 4 minutes. I got the chicken parm and I think IHOP could plate better and make it look more appealing. The chicken was chewy and bland. The Alfredo side was made with spaghetti noodles and watery. The bread was a step below Kroger. My daughter got penne Alfredo noodles and even she thought out jar sauce at home was better. Olive Garden and Sbarro at the mall are better bets.
   

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7. J

   Jamie

   Columbus5 opiniones

   5.0

   Fecha de la visita: 4 de marzo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 3

   Our server, Jamie, was fantastic with our large group.
   

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8. T

   Tracy

   Indiana3 opiniones

   5.0

   Fecha de la visita: 2 de marzo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   I have been to Marcella's several times. The food and service are always excellent.
   

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9. M

   Michele VIP

   Columbus4 opiniones

   5.0

   Fecha de la visita: 27 de febrero de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 3

   Our waiter EB was excellent. He is very present when communicating and serving us. Very kind. What a GEM.
   

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10. CP

    CassidyP

    NE Carolina1 reseña

    2.0

    Fecha de la visita: 23 de febrero de 2025

    1. Global 2
    2. Comida 4
    3. Servicio 2
    4. Ambiente 3

    Disappointed with our dinner at Marcella’s. Our waitress made us feel rushed, our dinner came out before our appetizers, and she gave us the bill of the table next to us. The manager was very friendly and we did not get charged for our appetizers but I feel like this location could use some TLC to get back to how it used to be.
    

    Marcella's Italian Kitchen - PolarisRespondió el 28 de febrero de 2025

    Cassidy, Thank you for providing your feedback from your recent visit. Please accept our sincerest apologies for your experience. We always strive to provide excellent service, and while mistakes do happen, it is our job to ensure you feel our genuine hospitality. Whenever it is convenient for you, please reach out to any member of our management team, we would love to make this right. Thank you.
    

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