C
Christina
Gran Boston2 opiniones
- Global 4
- Comida 5
- Servicio 1
- Ambiente 4
The food and ambience was excellent which helped us get over how atrocious the service was—everything from waiting long times to get menus ( we had to ask the hostess for them after waiting a while ). get drinks, get water in glasses,get orders taken,, finished plates bussed. Making situation worse was the fact that our neighboring tables weren’t having these issues. Every time our waiter would be at a neighboring table he would turn away quickly and leave even as we tried to get his attention. Also, we sat with finished entree plates in front of us for 10-15 minutes. A couple who came in after us finished their appetizers. Bus staff immediately swooped in to clear their appetizer plates while ours still remained unbussed. Was bizarre. Showed a lack of organization one oversight in the main dining room . Also poor training. The manager immediately called us after we left to apologize for the poor service ( as I indicated how bad it was on the check which I had never done before ) which was thoughtful and showed care. She said she would review the videotape to see what happened. She did not offer any other token of apology. Also, for the prices they charge, the wine list is woefully subpar. In fact, they don’t even name the wines on the menu which I have never seen before! For example, the Chardonnay ( which I had hoped to have) only said Russian River Valley on the wine menu . When I asked the brand/make of wine I was told Robert Mondavi (which is a Napa Wine and not what I consider premium. ) A far cry from a premium Russian River wine. The food was good but with so many great restaurants in the area that my husband and I frequent, I don’t think we will be back.
