Earls Kitchen + Bar - Port Coquitlam

Opiniones sobre Earls Kitchen + Bar - Port Coquitlam de comensales del restaurante. Basadas en valoraciones recientes.

1. UC

   UrsulaC

   México7 opiniones

   4.0

   Fecha de la visita: 19 de diciembre de 2023

   1. Global 4
   2. Comida 3
   3. Servicio 5
   4. Ambiente 4

   Pedí mi platillo sin ajo y sin cebolla y tenía ajo la verdura
   

   Earls Kitchen + Bar - Port CoquitlamRespondió el 23 de diciembre de 2023

   Hello Ursula, We thank you for your honest review, and apologize that your experience wasn't up to standard. I would love to have the opportunity to discuss more in-depth where we missed the mark, and hopefully find a way to regain your trust as one of our guests. If this is something that would interest you, please don't hesitate to contact me at nicole.phillips@earls.ca. We really appreciate you taking the time to share this feedback, and I look forward to speaking with you! Cheers, Nicole Phillips - Guest Experience Manager
   

   ¿Te ha parecido útil?

2. N

   Nathan

   Vancouver1 reseña

   5.0

   Ha comido aquí hoy

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   All I can say is wow! This place was great, and the drinks were made to perfection! The food was of course great as well.
   

   ¿Te ha parecido útil?

3. G

   Gina

   Vancouver8 opiniones

   5.0

   Comieron hace 1 día

   1. Global 5
   2. Comida 4
   3. Servicio 5
   4. Ambiente 5

   We were celebrating our anniversary and they placed a written card on the table and gave us glasses of Prosecco when we sat. Service from all staff were awesome. Our waiter ( forgot his name) was very friendly , approachable… made feel welcome. The ( I think manager ) even came over to say hello.Food was good just minor thing our steak was over cooked but our waiter offered to take back make a new one but we were fine and ate our meal. Becomes of this he gave us dessert which we really enjoyed. Overall the service today and like last couple of times is great! The staff are great here !
   

   ¿Te ha parecido útil?

4. DL

   DaniL

   Vancouver2 opiniones

   4.0

   Comieron hace 1 día

   1. Global 4
   2. Comida 2
   3. Servicio 5
   4. Ambiente 4

   The service was very good. I had requested seating in a quieter area with some privacy. This was accommodated and the staff was very respectful and we did not feel rushed The earls breakfast was not very good. Bacon was very greasy and quite chewy. The rest was average
   

   ¿Te ha parecido útil?

5. OT

   Comensal de OpenTable

   Vancouver1 reseña

   5.0

   Comieron hace 1 día

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   We had the absolute best birthday celebration 🎉 with our entire family age 2-90! The service , the food, the servers were all 100% amazing ! We would definitely go back here! The BEST thing was they would take a reservation for 14 people! That was fantastic and why we would book future events with Earl’s! Plus the food is excellent!
   

   ¿Te ha parecido útil?

6. J

   Jessie

   Vancouver1 reseña

   1.0

   Comieron hace 2 días

   1. Global 1
   2. Comida 5
   3. Servicio 1
   4. Ambiente 2

   Let me prelude this review by saying that the food we received was delicious and so were the drinks. However the entire experience was miserable. After being sat we waited for 20 minutes just to place our drink orders. The birthday girl arrived right around that time, but no server came back for while, leaving them sitting there while all we wanted to do was celebrate. After we placed our food orders, and they started to come out, what do you know! The birthday girl doesn’t get her meal. We are told at that point that it’ll be “5-10 minutes, but here are some free fries” it took 20 minutes for her to get food. Exact time it would take her I make it new. We understand that mistakes happen, but when they do they need to be acknowledged with sincerity instead of ignorance. It was implied to us that it was the kitchens mishap, which I find very hard to believe given how we were being treated all night. My other friend was waiting for two appetizer that didn’t came in. Until he told server and she was like “oh no, ok I will get it for you”. Simpler explanation is that she forgot to ring it in. After finishing our meal, we sat with empty glasses and plates for about 15 minutes. The server finally came by and took a desert order. We waited 20 minutes just for the manager to stop by and tell us that the desert was no longer available. Wouldn’t they know immediately if they were out of cheesecake? We ordered the alternative and asked for it to be packed up as we didn’t feel welcome and wanting to wait any longer. It took another 20+ minutes for us to get the desert, only after flagging another manager passing by. The second manager was sincere and apologetic, but at that point we just wanted to to leave. The server never once stopped back at the table after she took the desert order. I guess she felt her part was done? Increase the bill to get the tip. Great This is a few times now we had a bad experience at that location. Will not be coming back.
   

   Earls Kitchen + Bar - Port CoquitlamRespondió hace 2 días

   Dear Jessie, Thank you for sharing your feedback, and I’m truly sorry for the disappointing experience you had. I deeply regret that we allowed the celebration of the birthday to be overshadowed by delays, lack of communication, and mistakes with your orders. This should have been a special and enjoyable occasion, and it’s clear we failed to provide the service you deserved. I completely understand your frustration, and I sincerely apologize for the way things unfolded. Please reach out to me at brett.singh@earls.ca so we can discuss further details, what our restaurant will do differently going forward and rectification for the birthday celebrant, the group and yourself. Warm regards, Brett Singh General Manager, Earls Port Coquitlam
   

   ¿Te ha parecido útil?

7. N

   Nadipops

   Vancouver5 opiniones

   5.0

   Comieron hace 3 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Food was very good and the staff were attentive and so friendly. Thanks!
   

   Earls Kitchen + Bar - Port CoquitlamRespondió hace 1 día

   Hello Nadipops, Thank you so much for the 5-star review! We are thrilled to hear you enjoyed your experience with us, and we look forward to serving you again soon! Cheers! Jenny Le, Guest Experience Manager
   

   ¿Te ha parecido útil?

8. M

   Michele

   Vancouver22 opiniones

   5.0

   Fecha de la visita: 9 de marzo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Everything was excellent! We all enjoyed! Service was great.
   

   Earls Kitchen + Bar - Port CoquitlamRespondió hace 4 días

   Hello Michele, Thank you so much for the 5-star review! We are thrilled to hear you enjoyed your experience with us, and we look forward to seeing you again soon! Cheers! Jenny Le, Guest Experience Manager
   

   ¿Te ha parecido útil?

9. S

   Sadie

   Unspecified1 reseña

   5.0

   Fecha de la visita: 9 de marzo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Outstanding team! Couldn’t have felt more special on my birthday!
   

   Earls Kitchen + Bar - Port CoquitlamRespondió hace 7 días

   Hello Sadie, Thank you so much for the 5-star review! We are thrilled to hear you enjoyed your experience with us, and we look forward to serving you again soon! Cheers, Aysha George - Guest Experience Manager
   

   ¿Te ha parecido útil?

10. M

    Marco

    Vancouver5 opiniones

    5.0

    Fecha de la visita: 9 de marzo de 2025

    1. Global 5
    2. Comida 3
    3. Servicio 5
    4. Ambiente 5

    Good overall the servers were always ready for an order and very polite
    

    Earls Kitchen + Bar - Port CoquitlamRespondió hace 7 días

    Hello Marco, Thank you for taking your time to leave us a review! We appreciate your feedback and will address it to our team to help better your next experience. We look forward to seeing you soon. All the best, Aysha George - Guest Experience Manager
    

    ¿Te ha parecido útil?