OT
Comensal de OpenTable
Londres9 opiniones
Fecha de la visita: 22 de marzo de 2025
- Global 2
- Comida 5
- Servicio 1
- Ambiente 2
TL;DR:
Fantastic food, but shockingly poor service on a Saturday night. Loved it on my first visit, but the second time left a bad taste—ignored by staff, rushed out, and treated like an inconvenience. Not going back.
⸻
I came here for my birthday two weeks ago and was blown away by the food—so much so that I returned with visiting friends for dinner on a Saturday night at 8:30pm. While the food was just as brilliant as I remembered, the service the second time was honestly terrible.
We were completely ignored for most of the evening. Despite being the only diners left in the restaurant, the staff began setting up for breakfast service around 9:30pm—while we were still finishing our mains. It completely killed the atmosphere and sent a very clear message: time to leave.
The attention to laying tables for the next morning was so thorough that they seemed to forget we existed. Our mains weren’t cleared for ages. We had to ask for dessert menus ourselves, and even fetched our own wine from the cooler because no one came to top us up. It felt awkward and uncomfortable.
Eventually, we asked to have our desserts in the bar area, which thankfully had a bit more life after nearby theatre-goers arrived. We were made to feel so unwelcome in the restaurant that moving seemed like the only option. To top it off, they even tried to usher us out before we’d paid.
The food really was delicious again, which makes this all the more frustrating. They did remove the service charge from the bill, which I appreciated—but sadly, I won’t be coming back.
Bloomsbury Street KitchenRespondió el 6 de abril de 2025Dear Guest
Thank you for taking the time to share your feedback. We're genuinely glad to hear that you loved the food.—that means a lot to us. What you've described is not the standard of service we aim to provide, especially not for a returning guest bringing friends on a Saturday night. You absolutely should not have felt ignored, rushed, or like an inconvenience—and we’re truly sorry that you did. The atmosphere we create is just as important to us as the food, and it’s clear that we missed the mark in a big way.
Your comments about the staff preparing for the next morning while you were still dining are especially disappointing to read. That kind of behavior undermines the dining experience, and it's something we’re addressing directly with the team.
Kind Regards BSK Management.