Benihana - Addison Walk

Opiniones sobre Benihana - Addison Walk de comensales del restaurante. Basadas en valoraciones recientes.

1. C

   CAROLINA

   México2 opiniones

   1.0

   Fecha de la visita: 15 de diciembre de 2024

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 1

   He ido varias ocasiones a Benihana, es la primera vez que asisto a Addison y fue fatal, tenía reservación y me hicieron esperar en la puerta por más de 30 minutos, la mesera que nos asignaron fue pésima, solo fue a mi mesa cuando llegamos y al final a llevar la cuenta, me cobraron menú de 6 tiempos para varias personas y el helado nunca llegó ni el menú completo, la persona que me tocó para que cocinara para nosotros nos hizo muy aburrida la estadía, nos comenzó a contar su vida privada y eso me molestó todo estuvo muy mal
   

   Benihana - Addison WalkRespondió el 18 de diciembre de 2024

   Hola, Carolina! Lamentamos que te hayas llevado una mala impresión, nos gustaría otra oportunidad para ganar tu confianza, por favor envíanos un mensaje por nuestra página web en la sección "Contact Us" para obtener tu información de contacto. Gracias!
   

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2. AT

   AidaT

   El Paso2 opiniones

   2.0

   Fecha de la visita: 7 de abril de 2024

   1. Global 2
   2. Comida 2
   3. Servicio 3
   4. Ambiente 2

   La comida estuvo fatal, y el servicio del mesero muy mal
   

   Benihana - Addison WalkRespondió el 10 de abril de 2024

   Hola, lamentamos que te hayas llevado una mala impresión, nos gustaría otra oportunidad para ganar tu confianza, por favor envíanos un mensaje por nuestra página web en la sección "Contact Us" para obtener tu información de contacto. Gracias!
   

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3. OT

   Comensal de OpenTable

   Dallas3 opiniones

   5.0

   Ha comido aquí hoy

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Absolutely the BEST!! went with family for my birthday and we had an absolute blast. Food was amazing as usual can’t wait to come again.
   

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4. OT

   Comensal de OpenTable

   Tampa2 opiniones

   2.0

   Ha comido aquí hoy

   1. Global 2
   2. Comida 5
   3. Servicio 2
   4. Ambiente 3

   It stared great but service attentive proactive. Noticed some issues with other servers that made me worry. Then our service went down hill. After chef was done cooking we were there for another hour waiting. Did notice our service had tables all over restaurant. Maybe given them sections with tables close to each other will help not get overwhelmed.
   

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5. j

   johnn

   Las Vegas9 opiniones

   2.0

   Comieron hace 7 días

   1. Global 2
   2. Comida 2
   3. Servicio 1
   4. Ambiente 5

   Got the appetizer and drinks towards the end of the meal
   

   Benihana - Addison WalkRespondió hace 6 días

   Hi John, We're sorry to hear that you didn't have the best experience at our Benihana - Addison Walk location. We understand that the timing of your appetizer and drinks service didn't meet your expectations, and we apologize for any inconvenience caused. We strive to provide excellent food and service to all our guests, and it seems we fell short this time. We appreciate your feedback and will definitely use it to improve our service. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

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6. R

   Richard

   Dallas10 opiniones

   5.0

   Fecha de la visita: 23 de febrero de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 4
   4. Ambiente 5

   Although service was slow, it did not ruin our dinner. Food was amazing. The server remembered items but beverage service was slow. Food delivered before water was provided. I ordered a sake that came at the end of the meal. Otherwise the evening was perfect!
   

   Benihana - Addison WalkRespondió el 25 de febrero de 2025

   Thanks for visiting us, Richard! We're thrilled to hear that you enjoyed your dinner at Benihana - Addison Walk. It's great to know that our food and service met your expectations. We apologize for the slower service during your visit, but we're glad you found the overall experience to be perfect. We appreciate your patience and understanding. We look forward to serving you again soon!
   

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7. S

   Sanou VIP

   Filadelfia13 opiniones

   1.0

   Fecha de la visita: 23 de febrero de 2025

   1. Global 1
   2. Comida 3
   3. Servicio 1
   4. Ambiente 1

   I had a reservation for 8:15pm. We were told that they were running 30mn late and weren’t seated until an hour later even though there were free tables in the restaurant. Once seated, we waited another 20mn for a server to come get our orders and another 20mn for the chef to come and start making the food. Bad experience
   

   Benihana - Addison WalkRespondió el 24 de febrero de 2025

   Thanks for visiting us, Sanou. We're truly sorry to hear about your recent experience at Benihana - Addison Walk. We understand how frustrating it can be to wait, especially when you have a reservation and a meal in mind. We apologize for the delay and the lack of service you experienced. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to make your experience better in the future.
   

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8. j

   jaylen

   Dallas1 reseña

   1.0

   Fecha de la visita: 23 de febrero de 2025

   1. Global 1
   2. Comida 2
   3. Servicio 1
   4. Ambiente 4

   At a the bar , wasn’t as good on my last experience and this is my favorite location. Busy day seem as it was understaffed but the manager helped and did his due diligence to satisfy us!
   

   Benihana - Addison WalkRespondió el 7 de marzo de 2025

   Thanks for the feedback, Jaylen. We're glad to hear that your recent experience at Benihana - Addison Walk was better than your previous visit. We apologize if you felt the service was less than perfect due to our staffing situation. We're committed to providing the best experience for our guests and will take your feedback into account. We appreciate your patronage and look forward to serving you again soon. Best, The Management Team
   

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9. T

   Trying

   Dallas4 opiniones

   4.0

   Fecha de la visita: 23 de febrero de 2025

   1. Global 4
   2. Comida 5
   3. Servicio 5
   4. Ambiente 4

   Our server and cook were exceptional. I will definitely return
   

   Benihana - Addison WalkRespondió el 24 de febrero de 2025

   Hello Trying, Thank you for your kind words and for choosing to dine with us at Benihana - Addison Walk. We're thrilled to hear that you found our service exceptional and enjoyed our food. We strive to provide the best dining experience for our guests, and your feedback is a testament to our efforts. We look forward to welcoming you back soon. Best, The Management Team
   

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10. J

    Jared

    Dallas3 opiniones

    1.0

    Fecha de la visita: 23 de febrero de 2025

    1. Global 1
    2. Comida 4
    3. Servicio 1
    4. Ambiente 3

    We sat for an hour without even getting our drinks. We were there for my mom‘s 82nd birthday with 10 people, and the manager tells me to be patient the table next to us sitting down after us and had their food being made before we even got our drinks. Our hibachi shelf was great, but the manager was lacking in professionalism, and the server was probably the worst I’ve ever had. 
    

    Benihana - Addison WalkRespondió el 24 de febrero de 2025

    Thanks for the feedback, Jared. We're sorry to hear about your experience at Benihana - Addison Walk. We understand how important timely service is, especially on such a special occasion as your mother's birthday. We apologize for the delay and the lack of professionalism you experienced. We also regret that you found our hibachi shelf satisfactory. We'll definitely work on these areas for improvement. We hope to have the opportunity to serve you better in the future. Best regards, Benihana - Addison Walk Management Team
    

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