Bar Louie - Auburn Hills

Opiniones sobre Bar Louie - Auburn Hills de comensales del restaurante. Basadas en valoraciones recientes.

1. T

   Tangie VIP

   Detroit6 opiniones

   1.0

   Fecha de la visita: 22 de febrero de 2025

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 1

   The hostess, bus boy and waiter were all the same person. We ended up leaving for another restaurant.
   

   Bar Louie - Auburn HillsRespondió el 25 de febrero de 2025

   Hello Tangie, We're truly sorry to hear about your recent experience. It's always our goal to provide a friendly and welcoming environment for our guests, and we regret that we fell short this time. I have sent an email to you which will allow me to look into your visit further. Sincerely, Lori / Bar Louie Guest Relations.
   

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2. W

   Wandaletha

   Detroit12 opiniones

   1.0

   Fecha de la visita: 22 de febrero de 2025

   1. Global 1
   2. Comida 3
   3. Servicio 1
   4. Ambiente 3

   The service was horrible. There was a line. There was no host to greet and sit people. Once we got our table. Our waiter took almost 20 mins before even acknowledging us and asking us what to drink. The food took 45 minutes before it came out and we didn’t even have silverware to eat it when they brought the food out. I had children with me, and they asked the waiter for some things, and she kept forgetting to bring it. They asked her repeatedly and the waiter said I’m sorry I was busy. 
   

   Bar Louie - Auburn HillsRespondió el 1 de marzo de 2025

   Wandaletha- We sincerely apologize for the disappointing experience you had. This is not the standard of service we strive for. I have sent an email to you which will allow me to look into your visit further and make this right. Sincerely, Lori / Bar Louie Guest Relations.
   

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3. s

   sydney

   Detroit3 opiniones

   1.0

   Fecha de la visita: 15 de febrero de 2025

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 1

   Even with the reservation, it took 25 minutes to even be addressed/ seated at our table. The restaurant was not visibly busy. Plenty of open tables. The hostess ending up leaving the stand near the door and we did not see anyone greet other patrons our entire visit. People were walking away left and right. When we finally were seated, our waitress had no idea what the Valentine’s Day special was- neither did the only bartender. The restaurant ran as if they fired their entire staff and hired a new group without any experience the same day. Zero leadership in that entire store. There was zero communication between staff and patrons, there was even less communication between the staff themselves. If our waitress had even told us there was a staffing issue, or asked in advance for patience, it would have completely changed the experience. Over all, we sat at our table for 45 minutes, took quite a while to receive a drink, and we were well past finishing those. We hadn’t seen our waitress since the drinks were delivered. We ended up leaving cash on the table for the drinks and left. As parents, Valentine’s Day, on a Friday- is a rare date night we get, and we wasted so much time waiting around for a poor experience. Bar Louie was one of our favorite restaurants. We hadn’t been in a while, as the location near us closed. We were very excited to come back and left highly disappointed. Makes me upset for the brand.
   

   Bar Louie - Auburn HillsRespondió el 17 de febrero de 2025

   Sydelle - We're really sorry to hear about your experience. We understand how frustrating it must have been to wait for service and not receive the attention you deserved. We also apologize for the confusion regarding the special Valentine's Day menu. We aim to provide excellent service and it's clear we fell short during your visit. We appreciate your feedback as it helps us identify areas where we can improve. I have sent an email to you which will allow me to look into your visit further and make this right. Sincerely, Lori / Bar Louie Guest Relations.
   

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4. J

   Jaylonte

   Unspecified1 reseña

   1.0

   Fecha de la visita: 15 de febrero de 2025

   1. Global 1
   2. Comida 2
   3. Servicio 1
   4. Ambiente 1

   If I had the option to put 0 stars I would. They said wait was 45min to 1hour and it’s been 2
   

   Bar Louie - Auburn HillsRespondió el 18 de febrero de 2025

   Jaylonte - Thank you for your feedback. I’m truly sorry that your experience didn’t match our promised wait time. I understand that waiting 2 hours when you were told it would be 45 minutes to 1 hour is very frustrating. We’re looking into what went wrong to ensure this doesn’t happen again. Your experience is important to us, and we’d appreciate the opportunity to make things right. I have sent an email to you which will allow me to look into your visit further and make this right. Sincerely, Lori / Bar Louie Guest Relations.
   

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5. M

   Michelle VIP

   Chicago1 reseña

   4.0

   Fecha de la visita: 7 de febrero de 2025

   1. Global 4
   2. Comida 4
   3. Servicio 4
   4. Ambiente 4

   They accommodated a big group! It was great! Our server was awesome!
   

   Bar Louie - Auburn HillsRespondió el 12 de febrero de 2025

   Thanks for the review, Michelle! We're thrilled to hear that you and your group had a great time at our Auburn Hills location. We always aim to accommodate our guests and it's wonderful to hear that our team was able to do so for you. We're glad you enjoyed the food and service. We look forward to serving you again soon!
   

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6. A

   Amrushaa

   Detroit1 reseña

   1.0

   Fecha de la visita: 29 de diciembre de 2024

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 1

   Horrible experience! I’ve decided to never go there again!
   

   Bar Louie - Auburn HillsRespondió el 12 de febrero de 2025

   Hi Amrushaa, We're truly sorry to hear about your experience at our Auburn Hills location. We strive to provide our guests with exceptional service and it's clear we fell short during your visit. We appreciate your feedback and will use it to make necessary improvements. We hope you'll reconsider and give us another chance to provide you with the quality experience that we're known for.
   

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