Benihana - Troy, MI

3.9

3,9

3987 opiniones

Hasta 30 $

Japonesa

Haz una reserva

2 personas

23 nov 2024

19:00

Reservado 46 veces hoy

Genial para ocasiones especiales
Ideal para grupos
Apto para niños

El Benihana le da la bienvenida con una experiencia culinaria sin par. Los comensales se sientan en grupos en mesas compartidas, donde su chef personal desarrolla el antiguo arte del teppanyaki, Los comensales pueden ver cómo se cortan los alimentos para preparar una comida que deleita tanto a los ojos como al paladar, ya se trate de un filete delicioso, pollo tierno o mariscos suculentos. También se ofrece sushi elaborado por un chef de sushi con talento, y cocteles especiales. El Benihana Troy se encuentra en Big Beaver Road, entre Crooks Road y la autopista Coolidge, cerca de Somerset Collection y Somerset Park Golf Course. La entrada y el aparcamiento del establecimiento están en la parte de atrás del edificio. Se aplica un suplemento de servicio del 18% para grupos de 8 personas o más. Solo se admiten reservaciones para la zona teppan. Con el objetivo de acomodar mejor a los comensales, no se aceptan reservaciones para el bar de sushi o el lounge.

Pide a domicilio o para llevar

Zonas

Información adicional

Ambiente
Informal
Precio
Hasta 30 $
Cocinas
Japonesa
Horarios
lu.–ju., do. 11:00–22:00 vi., sá. 11:00–23:00
Número de teléfono
(248) 649-6340
Página web
https://www.benihana.com/
Opciones de pago
AMEX, Carta Blanca, Diners Club, Discover, JCB, Mastercard, Visa
Dress code
Informal y elegante
Servicio de comidas
Spice up your next gathering with Benihana catering! Our perfectly portioned hibachi entrees, sides, and sushi platters are guaranteed to wow your guests. Place your order at least 3 hours in advance and indulge in a full flavor experience. https://www.benihana.com/catering/

Ubicación
1985 W. Big Beaver Road, Troy, MI 48084
Zona
Troy
Esquina con la calle:
Crooks
Parking details
Free parking for Benihana guests
Adicional
Bar / Sala pública, Bar completo, Cervezas, Cócteles, Entrega a domicilio, Hora feliz, Opciones libres de gluten, Para no fumadores, Vegana, Vinos

Destacado en

Platos populares

Lo que opinan 3987 comensales

Valoraciones y opiniones generales

Solo pueden enviar opiniones los comensales que hayan probado este restaurante.

3.9

3,9 según las valoraciones recientes

4,1Comida
3,8Servicio
3,7Ambiente
3,4Calidad/precio

Ruido • Moderado

Destaca en

Detroit/Este de Michigan
Apto para niños
Detroit
Apto para niños

3987 opiniones

J
Joi
Detroit
7 opiniones
3.0
7 opiniones
Comieron hace 2 días
1. Global 3
2. Comida 5
3. Servicio 5
4. Ambiente 3
The food was awesome! Our cook was perfect. Our waitress was wonderful. The restaurant was too cold, even with the grill on.
Benihana - Troy, MIRespondió hace 1 día
Thanks for visiting us, Joi! We're thrilled to hear that you enjoyed the food and found our service to be wonderful. We apologize for the inconvenience you experienced due to the temperature. We appreciate your feedback and will certainly look into this matter. We hope to welcome you back soon at Benihana - Troy.
¿Te ha parecido útil?
T
Tiffany
Detroit
1 reseña
1.0
1 reseña
Comieron hace 3 días
1. Global 1
2. Comida 3
3. Servicio 2
4. Ambiente 3
This restaurant has fell off a lot over the years. The quality of both the food and service Is extremely subpar. The waiters and greeters are also not friendly. My food was so greasy and my son had to wait on his steamed rice while his steak got cold cause the waitress hadn’t even brung it out. This establishment could definitely use some management. I won’t be back to patronize.
Benihana - Troy, MIRespondió hace 2 días
Dear Tiffany! Thanks for visiting us at Benihana - Troy. We're truly sorry to hear about your recent experience. We pride ourselves on our food and service, and we're disappointed to hear that we fell short during your visit. Your comments about the quality of our food and service, as well as the friendliness of our staff, are taken very seriously. We will certainly address these issues with our team. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We're saddened to hear that you won't be returning, but we hope you might consider giving us another chance in the future. Best regards, The Management Team
¿Te ha parecido útil?
E
EDIS
Detroit
1 reseña
5.0
1 reseña
Comieron hace 5 días
1. Global 5
2. Comida 5
3. Servicio 5
4. Ambiente 5
Upon entering the restaurant, I was greeted with a friendly smile. My server was very professional, polite and accommodating. My chef was amazing! He expertly prepared my food and gave exceptional service overall. He was kind and attentive.
Benihana - Troy, MIRespondió hace 3 días
Hello, Edis! Thank you for taking the time to leave such a wonderful review. We're thrilled to hear that you had a positive experience with us at Benihana - Troy. It's great to know that you found our staff professional, polite, and accommodating. We're also glad that you appreciated the service you received from them. We strive to provide an exceptional dining experience for all our guests and your kind words are a testament to that. We look forward to serving you again soon. Best regards, The Management Team
¿Te ha parecido útil?
L
Lauren
Detroit
13 opiniones
1.0
13 opiniones
Comieron hace 6 días
1. Global 1
2. Comida 2
3. Servicio 1
4. Ambiente 3
We made a reservation for 6 pm on a Sunday. After we were seated, it took 1.5 hours until the chef came to the table to cook the meal. It was super loud, service was slow. The bathrooms were very dirty, with trash everywhere and no toilet paper. I will not be back.
Benihana - Troy, MIRespondió hace 4 días
Thanks for the review, Lauren! We're truly sorry to hear about your experience at Benihana - Troy. It's disappointing to know that we did not meet your expectations, especially on a Sunday evening. We understand how frustrating it can be when waiting, especially when you have a reservation. We also regret to hear about the cleanliness issues and the service speed. We assure you that we will address these issues with our team to improve our services. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you will give us another chance to make it right. Best, The Management Team
¿Te ha parecido útil?
S
Shaun
Detroit
1 reseña
5.0
1 reseña
Fecha de la visita: 11 de noviembre de 2024
1. Global 5
2. Comida 5
3. Servicio 4
4. Ambiente 5
Son's 5th Birthday (Lunch). They made a big deal out of it! Great show for a 2 yo & 5 yo.
Benihana - Troy, MIRespondió el 14 de noviembre de 2024
Hi, Shaun! We're thrilled to hear that you chose to celebrate your son's fifth birthday with us at Benihana - Troy. It's wonderful to know that we could make your little ones feel special on such a special day. We're glad you enjoyed the show and we'll make sure to continue making special moments like this a regular occurrence. Thank you for your positive feedback and we hope to see you again soon! Best wishes, The Management Team
¿Te ha parecido útil?
S
Sarah
Detroit
1 reseña
2.0
1 reseña
Fecha de la visita: 10 de noviembre de 2024
1. Global 2
2. Comida 3
3. Servicio 2
4. Ambiente 2
Chef didn’t do anything special to entertain the kids. Not interactive. Ordered appetizers and they never came. No acknowledgement of a birthday they asked about. Food was decent but definitely shorted items.
Benihana - Troy, MIRespondió el 14 de noviembre de 2024
Hey Sarah! We're sorry to hear that your experience at Benihana - Troy didn't meet your expectations. We appreciate your feedback regarding the service and food, and we're sorry for any misunderstanding about your birthday. We strive to create a memorable experience for all our guests and it seems we fell short this time. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you better in the future. Best regards, The Management Team
¿Te ha parecido útil?
C
Catherine
Detroit
5 opiniones
VIP
1.0
5 opiniones
Fecha de la visita: 9 de noviembre de 2024
1. Global 1
2. Comida 1
3. Servicio 1
4. Ambiente 1
Our reservation was for 6:30 and after waiting about half an hour, we opted to sit in the sushi room in hopes of getting our dinner sooner. Unfortunately, our waitress was busy and after taking our order, we didn’t see her back after another long wait with lukewarm onion soup and salad with clumpy dressing. No green tea and we had to get our own water. The restaurant became busier with the lobby overflowing with waiting people and our food which finally came was disappointing. I ordered the yakisoba trio which was too much soggy udon noodles filled with cabbage, onions, scallions and tiny pieces of chicken, shrimp and fatty beef. It felt like leftovers protein pieces thrown in overcooked udon noodles buried in cabbage and onions. We had to insist on our shrimp appetizer but was so disappointed didn’t even want their complementary birthday dessert. We had went to a Benihana’s in California last month which was delicious, timely and accommodating. I don’t think we will be returning here.
Benihana - Troy, MIRespondió el 11 de noviembre de 2024
Hello Catherine! We're truly sorry to hear about your recent experience at Benihana - Troy. It's clear that we fell short of our usual standards during your visit. We understand how frustrating it can be to wait for your order, especially when you're looking forward to a delicious meal. We also apologize for the lukewarm soup and the disappointment with your yakisoba trio. We're glad you enjoyed your last visit, and we're committed to improving. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll consider giving us another chance to provide the quality experience you expect from us. Best, The Management Team
¿Te ha parecido útil?
D
Dawn
Detroit
4 opiniones
2.0
4 opiniones
Fecha de la visita: 5 de noviembre de 2024
1. Global 2
2. Comida 5
3. Servicio 2
4. Ambiente 3
They was understaffed our cook was amazing he had to do double duty because our waitress forgot to give us forks so we couldn’t eat the food that we was preparing. So he went and got them .
Benihana - Troy, MIRespondió el 7 de noviembre de 2024
Hey Dawn! Thanks for the feedback! We're glad to hear that our staff was able to provide excellent service despite the unexpected circumstances. We apologize for the oversight with forks during your visit. We're continuously working on improving our service, and your feedback is invaluable. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to serve you again soon.
¿Te ha parecido útil?
R
Robert
Detroit
77 opiniones
VIP
2.0
77 opiniones
Fecha de la visita: 2 de noviembre de 2024
1. Global 2
2. Comida 5
3. Servicio 2
4. Ambiente 1
Reservation at 7:45pm. No one waited on us until 8:10pm. Finally, after one of the guests asking, we started service. Chef did not show up until 9:00pm and we did not finish until 10:00pm. Have had similar experience with the Troy location. Management is lacking. Service is always slow. We have been frequenting the Farmington Hills location which does a much better job. Most likely will not return to Troy location after over 30 years of frequenting the restaurant. The place is also in need of a good remodeling. Grease was dripping on our plates from the hood fan above.
Benihana - Troy, MIRespondió el 4 de noviembre de 2024
Hello Robert! We're truly sorry to hear about your recent experience at Benihana - Troy. We strive to provide excellent service and it's clear we fell short during your visit. We apologize for the delay in service and the issues you encountered. We understand how frustrating it can be to wait for service and it's clear we can improve our performance in this regard. We also appreciate your feedback about the room decor and will take it into consideration as we strive to improve our overall dining experience. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make it right. Best regards, The Management Team
¿Te ha parecido útil?
D
Don
Detroit
15 opiniones
VIP
3.0
15 opiniones
Fecha de la visita: 2 de noviembre de 2024
1. Global 3
2. Comida 5
3. Servicio 3
4. Ambiente 4
Ok, we love the food. The fried rice is fantastic, everything was cooked well. Our problems were: 1. that it took over an hour for our chef to arrive. The entire evening took 2-1/2 hours, from being seated until paying the check. 2. We ordered two meals, one sushi, and some extra fried rice, and the bill was over $140. 3. Not totally the restaurants fault, but the next table had four women who came from the bar, drunk, loud, and obnoxious. I think the entire restaurant could hear their “conversation”. The two men with them looked very embarrassed, and the couple sitting at their table looked like they wanted to move. Again, we love the food, but the place has been going downhill with service and value for a couple years no.
Benihana - Troy, MIRespondió el 4 de noviembre de 2024
Thanks for the feedback, Don! We're glad to hear you enjoyed our fried rice, but we're sorry to hear about the longer wait times and the difference in value compared to the other tables in the restaurant. We strive to provide a pleasant dining experience for all guests, and it seems we fell short this time. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We appreciate your patience and understanding, and we hope to provide a better experience on your next visit. - Benihana - Troy Management Team
¿Te ha parecido útil?

Preguntas frecuentes

Benihana - Troy, MI ofrece servicio a domicilio a través de Postmates y Uber Eats.

Benihana - Troy, MI tiene una valoración de 3,9 estrellas de 3987 cliente(s) de OpenTable.

Normalmente, podrás reservar en este restaurante a través de OpenTable eligiendo la fecha, la hora y el número de personas.

Haz una reserva

2 personas

23 nov 2024

19:00

Reservado 46 veces hoy

Pide a domicilio o para llevar

1985 W. Big Beaver Road, Troy, MI 48084

Zonas

Información adicional

Esquina con la calle:
Crooks
Zona
Troy
Horarios
lu.–ju., do. 11:00–22:00 vi., sá. 11:00–23:00
Precio
Hasta 30 $
Cocinas
Japonesa
Ambiente
Informal
Dress code
Informal y elegante
Parking details
Free parking for Benihana guests
Opciones de pago
AMEX, Carta Blanca, Diners Club, Discover, JCB, Mastercard, Visa
Adicional
Bar / Sala pública, Bar completo, Cervezas, Cócteles, Entrega a domicilio, Hora feliz, Opciones libres de gluten, Para no fumadores, Vegana, Vinos

Página web
https://www.benihana.com/
Número de teléfono
(248) 649-6340
Servicio de comidas
Spice up your next gathering with Benihana catering! Our perfectly portioned hibachi entrees, sides, and sushi platters are guaranteed to wow your guests. Place your order at least 3 hours in advance and indulge in a full flavor experience. https://www.benihana.com/catering/

Benihana - Troy, MI

Haz una reserva

Pide a domicilio o para llevar

Zonas

Información adicional

Destacado en

100 Detroit / Eastern Michigan Restaurants to Love This Valentine's Day

48 Detroit Restaurants to Connect In For Mother's Day

Platos populares

Benihana Trio

Shrimp Sushi

Filet Mignon

Carta

Lo que opinan 3987 comensales

Valoraciones y opiniones generales

Destaca en

Preguntas frecuentes

¿Ofrece Benihana - Troy, MI servicio para llevar o a domicilio a través de OpenTable?

¿Cuál es la valoración de Benihana - Troy, MI?

¿Benihana - Troy, MI acepta reservas actualmente?

Haz una reserva

Pide a domicilio o para llevar

Zonas

Información adicional

Destacado en

100 Detroit / Eastern Michigan Restaurants to Love This Valentine's Day

48 Detroit Restaurants to Connect In For Mother's Day