Benihana - Columbus, OH

Opiniones sobre Benihana - Columbus, OH de comensales del restaurante. Basadas en valoraciones recientes.

1. OT

   Comensal de OpenTable

   Columbus11 opiniones

   2.0

   Fecha de la visita: 9 de mayo de 2024

   1. Global 2
   2. Comida 5
   3. Servicio 3
   4. Ambiente 3

   La persona que nos cocinó en la mesa tuvo una atención terrible en mis experiencias pasadas en otros Benihana. Sinceramente fue terrible, El manager nos ofreció una disculpa y descuento en la cuenta.
   

   Benihana - Columbus, OHRespondió el 10 de mayo de 2024

   Hola, lamentamos que te hayas llevado una mala impresión, nos gustaría otra oportunidad para ganar tu confianza, por favor envíanos un mensaje por nuestra página web en la sección "Contact Us" para obtener tu información de contacto. Gracias
   

   ¿Te ha parecido útil?

2. AN

   ANAID2288

   Columbus1 reseña

   2.0

   Fecha de la visita: 2 de febrero de 2022

   1. Global 2
   2. Comida 5
   3. Servicio 2
   4. Ambiente 3

   Nuestro chef fue muy bueno, sin embargo íbamos a un cumpleaños y parece ser que a nadie le importó, no hubo happy bday song. La mesera al parecer era nueva y tardaba mucho tiempo en volver a la mesa para preguntar si todo está bien… igualmente los platos sucios estaban en la mesa todo el tiempo y tardaban en ser levantados. Al ser una celebración, pudieron darnos una mejor mesa, la mesa que teníamos daba Justo a la entrada de las puertas de la cocina y no tenía la mejor vista. La comida si es muy buena!! Pero deben manejar más la hospitalidad con el comensal. I’m in the business so I know about it and you have to work a lot.
   

   Benihana - Columbus, OHRespondió el 4 de febrero de 2022

   Dear ANAID2288 On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website
   

   ¿Te ha parecido útil?

3. OT

   Comensal de OpenTable

   Columbus4 opiniones

   5.0

   Fecha de la visita: 16 de diciembre de 2018

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Delicious!
   

   ¿Te ha parecido útil?

4. T

   Thania03

   Columbus5 opiniones

   5.0

   Fecha de la visita: 23 de julio de 2017

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Muy buena, de trato gentil y comida de primera.
   

   ¿Te ha parecido útil?

5. J

   Jason VIP

   Columbus11 opiniones

   5.0

   Comieron hace 1 día

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Had Austin as our cook, he was amazing! Very personable, great at tricks and cooked food amazingly!
   

   ¿Te ha parecido útil?

6. J

   Jaime VIP

   Columbus3 opiniones

   1.0

   Comieron hace 2 días

   1. Global 1
   2. Comida 2
   3. Servicio 2
   4. Ambiente 1

   I made a reservation at 8, wasn’t seated until 9. The chef didn’t come to the table and start cooking until 9:45. They must have been short staffed! I’ve never waited that long with a reservation.
   

   Benihana - Columbus, OHRespondió hace 1 día

   Dear Jaime, We’re truly sorry for the excessive wait you experienced during your recent visit. Waiting an hour past your reservation time and nearly two hours to start your meal is unacceptable, and we sincerely apologize for the frustration this caused. Staffing challenges may have contributed to the delay, but this isn’t an excuse, and we appreciate you bringing it to our attention. We’ll review our staffing and reservation processes to prevent this from happening again. Thank you for your patience, and we hope you’ll give us another chance to provide the timely and enjoyable experience you expect from us. Best regards,
   

   ¿Te ha parecido útil?

7. r

   regan VIP

   Nueva York20 opiniones

   2.0

   Comieron hace 6 días

   1. Global 2
   2. Comida 3
   3. Servicio 1
   4. Ambiente 3

   We had a 45 min wait to be seated with a reservation. Food started to be cooked 1 hr and 30 mins after reservation time. Meal took 2.5 hours and many items were over cooked with char. A few of the chefs are good but it’s not consistent.
   

   Benihana - Columbus, OHRespondió hace 4 días

   Hi Regan, We're really sorry to hear about your recent experience at Benihana - Columbus, OH. We understand that waiting can be frustrating and we apologize for the delay in seating and the meal preparation. We also regret to hear that some of the dishes were overcooked. We strive to provide our guests with a comfortable and enjoyable dining experience, and it seems we fell short this time. Your feedback is valuable to us and we will certainly use it to improve our service. We hope you'll give us another chance to serve you better in the future. Best wishes, The Management Team
   

   ¿Te ha parecido útil?

8. F

   Fred

   Columbus2 opiniones

   4.0

   Fecha de la visita: 6 de marzo de 2025

   1. Global 4
   2. Comida 5
   3. Servicio 4
   4. Ambiente 5

   Rocky, our chef, was a hoot. Full of energy. Very interactive with a demanding group of customers. Very talented at cooking and serving exactly what each person requested. Well worth a cash tip at the end of the meal. Fun evening with my wife and three couples we had never met before, but rocky made it a fun experience with great food.
   

   Benihana - Columbus, OHRespondió hace 7 días

   Thanks for the feedback, Fred! We're thrilled to hear that you had a fun evening with us at Benihana - Columbus, OH. It's great to know that you found our team to be energetic and interactive, and that you enjoyed our unique menu offerings and Rocky's service. We strive to make every dining experience enjoyable, and your feedback helps us understand how we can do even better. We look forward to welcoming you back soon for another great meal!
   

   ¿Te ha parecido útil?

9. ZF

   ZFeedsPeople

   Columbus8 opiniones

   2.0

   Fecha de la visita: 6 de marzo de 2025

   1. Global 2
   2. Comida 4
   3. Servicio 2
   4. Ambiente 1

   Me and some friends came in at 3 pm hoping to have quick service and some lighthearted entertainment. Unfortunately it appeared only the manager was serving tables and by the time our meals finished cooking we still hadn’t gotten our rice. Our chef also openly admitted repeatedly she was only doing certain performances because she had to, and seemed very uninterested in actually entertaining.
   

   Benihana - Columbus, OHRespondió hace 7 días

   Thanks for the review, ZFeedsPeople. We're sorry to hear about your recent experience at Benihana - Columbus, OH. We understand that our service timing and entertainment were not up to par and we apologize for any disappointment caused. We're always looking to improve and your feedback is invaluable to us. We hope you'll give us another chance to provide the quick service and entertaining entertainment we're known for. Best, The Management Team
   

   ¿Te ha parecido útil?

10. OT

    Comensal de OpenTable

    Jacksonville1 reseña

    1.0

    Fecha de la visita: 1 de marzo de 2025

    1. Global 1
    2. Comida 5
    3. Servicio 1
    4. Ambiente 1

    The food and the chef were not the problem. The issue here is communication and waitstaff. I must have told our waitress 4 times I was allergic to mushrooms. She sat a bowl of soup with mushrooms in front of me. She forgot our table numerous times, at one point even admitting it. Our dinner was over 3 hours long. Whole tables that came in after us, were seated, served , and left before we even got to our main meal. And it wasn’t just her. The table next to us had the same issue with allergies. They told their server they were allergic to shrimp- so the chef proceeds to cook this man’s meal alongside shrimp…smh. The manager was less than helpful. When we started to have issues I said something about how the server said she would get me a different bowl of soup without mushrooms and never came back . The managers response? Never once did she apologize. She told me how busy they were tonight and that to get a soup without mushrooms would take some time, and again they were busy. There are so many more things that made this a terrible experience , too many to list. She only refilled drinks 1 time (after promising over and over to do so) . She forgot who ordered what and had to come back multiple times to figure out the check. She brought items no one asked for and seemed confused as to who did. It goes on and on. I couldn’t get out of there fast enough.
    

    Benihana - Columbus, OHRespondió el 3 de marzo de 2025

    Dear Guest! We sincerely apologize for the poor service you experienced. Your concerns about communication, allergy awareness, and wait times are deeply troubling, and we take them very seriously. There is no excuse for these oversights, especially when it comes to food allergies and basic service expectations. We will be addressing these issues with our team to ensure better training and attentiveness moving forward. Your experience does not reflect our standards, and we truly regret the frustration it caused. Please reach out to us directly so we can make this right. Thank you for your feedback.
    

    A 1 persona le ha parecido útil