Benihana - Atlanta - Buckhead, GA

Opiniones sobre Benihana - Atlanta - Buckhead, GA de comensales del restaurante. Basadas en valoraciones recientes.

1. L

   Laura

   Costa Rica2 opiniones

   1.0

   Fecha de la visita: 28 de julio de 2024

   1. Global 1
   2. Comida 2
   3. Servicio 1
   4. Ambiente 1

   Horrible experiencia las chicas que reciben con cara de pocos amigos y sin ganas de trabajar. Había hecho reservación en el restaurante y como estaba tan lleno pedí espacio en el sushi bar. El servicio pésimo tuve que pedir que por favor me atendieran las meseras con mala cara hasta tuve que levantarme por servilletas porque nadie me atendía. De las perores experiencias que he tenido en un restaurante.
   

   Benihana - Atlanta - Buckhead, GARespondió el 15 de agosto de 2024

   Hi Laura, we're truly sorry to hear about your negative experience at our restaurant. We apologize for the unfriendly service you received and the lack of attentiveness from our staff. Your feedback is valuable to us, and we will address these issues to ensure better service in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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2. OT

   Comensal de OpenTable

   Atlanta2 opiniones

   5.0

   Fecha de la visita: 16 de febrero de 2024

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Exelente servicio, solo la espera para mi reservación fue de una hora, pero valió la pena, la comida exelente, el servicio muy bien
   

   Benihana - Atlanta - Buckhead, GARespondió el 18 de abril de 2024

   Gracias por tomarte el tiempo para escribirnos de tu experiencia, esperamos que vuelvas pronto!
   

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3. c

   charly

   México5 opiniones

   3.0

   Fecha de la visita: 11 de diciembre de 2023

   1. Global 3
   2. Comida 5
   3. Servicio 3
   4. Ambiente 3

   Incluso que teníamos reservación. Tuvimos que esperar 1 hora para que nos dieran la mesa
   

   Benihana - Atlanta - Buckhead, GARespondió el 13 de diciembre de 2023

   Dear Charly, thank you for taking the time to share your experience with us. We're very sorry you experienced a long wait and we appreciate your patience. We understand that your time is valuable and we are deeply sorry for the inconvenience this has caused you. We’re hopeful that you will allow us to serve you again. If you wish to contact us with further details regarding this experience, you may reach us by visiting our website: Benihana Listens
   

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4. OT

   Comensal de OpenTable

   Minneapolis1 reseña

   3.0

   Fecha de la visita: 22 de febrero de 2022

   1. Global 3
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   La reservación era 8:15 nos dieron la Mesa 9:30!!!
   

   Benihana - Atlanta - Buckhead, GARespondió el 24 de febrero de 2022

   Dear Guest On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 
   

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5. OT

   Comensal de OpenTable

   Atlanta2 opiniones

   1.0

   Fecha de la visita: 1 de diciembre de 2019

   1. Global 1
   2. Comida 2
   3. Servicio 1
   4. Ambiente 1

   Teníamos mesa reservada a las 19:30 y cenamos a las 22:00. Después de avisarles telefónicamente de que llegaríamos de 15 a 20 minutos tarde nos quisieron hacer pagar el retraso demorando nuestro servicio. Para colmo, después de sentarnos, la cena fue un desastre. Las verduras a la plancha llegaron cuando ya nos habíamos comido la carne. Vamos, todo un día para olvidar y seguramente para no volver.
   

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6. OT

   Comensal de OpenTable VIP

   Atlanta3 opiniones

   1.0

   Comieron hace 1 día

   1. Global 1
   2. Comida 5
   3. Servicio 1
   4. Ambiente 2

   Reservation was 7:30pm on Fri night, but wasn't seated until 8:10. (I had a similar experience when I visited 2 yrs ago where reservations aren't seated in a timely manner). The table was given it's apps, but the chef did not arrive to cook the main courses until 10:40. 15min prior, 3 women from 3 different parties at the table went to the manager to complain about how long it was taking to be served. It was likely best that 3 women went to complain because as soon as they went to management, the armed security (can't say if they were APD or not) became very interested. If it had been 3 men, that "interest" could have escalated. The meal finished at 11:15. Unfortunately I believe the issues I experienced have inadvertently helped create an environment where 2 armed security are needed at this restaurant. The food and chef were great, but the reservation wait, and the lack of proactive communication about why it was taking so long did not create an experience worth returning to in the future.
   

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7. D

   D

   Atlanta1 reseña

   2.0

   Comieron hace 4 días

   1. Global 2
   2. Comida 2
   3. Servicio 1
   4. Ambiente 2

   Reservation was for 8. Didn’t get seated until 9:20. Still didn’t get a chef until 9:45ish. Drinks were good. Food was good but was definitely rushed. S/o to Friday for doing what he could to accommodate us and get us fed.
   

   • 

   Benihana - Atlanta - Buckhead, GARespondió hace 3 días

   Hi D, we're sorry to hear about your experience at Benihana - Atlanta - Buckhead, GA. We understand that waiting can be frustrating and we apologize for the delay in seating you and the rushed feeling of your meal. It's great to hear that you enjoyed the drinks and found our service satisfactory. We appreciate your patience and understanding in this situation. We'll take your feedback into account to improve our service moving forward. We hope to serve you again and provide a better experience. - The Management Team
   

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8. T

   Tiffany VIP

   Atlanta12 opiniones

   3.0

   Comieron hace 6 días

   1. Global 3
   2. Comida 3
   3. Servicio 3
   4. Ambiente 2

   The wait time for food is very bad. Our total party bill almost 700.00 and to wait almost 2 hours to eat is horrible.
   

   Benihana - Atlanta - Buckhead, GARespondió hace 4 días

   Thanks for the review, Tiffany. We're sorry to hear about your wait time experience at Benihana - Atlanta - Buckhead, GA. We understand how frustrating it can be to wait for your meal, especially when you're expecting to enjoy a fun dining experience. We're taking your feedback seriously and will discuss it with our team to see how we can improve our service. We hope you'll give us another chance to provide you with a better dining experience. Thank you for your feedback.
   

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9. OT

   Comensal de OpenTable

   Alabama3 opiniones

   1.0

   Comieron hace 6 días

   1. Global 1
   2. Comida 3
   3. Servicio 1
   4. Ambiente 3

   Terrible experience. Despite a reservation it took us very long to be seated. We did not receive a drink until 75 minutes after our original reservation and did not receive our food until 2:30 hours after our reservation!!!! We spoke to the manager and they didn’t seem to care. What is awful is that I read similar reviews after my visit. This means the restaurant knows about the problems and doesn’t try to fix the core problems. Do not visit this restaurant unless you have 3 hours to spare.
   

   Benihana - Atlanta - Buckhead, GARespondió hace 4 días

   Dear Guest! We're really sorry to hear about your recent experience at Benihana - Atlanta - Buckhead, GA. It's clear that we fell short on meeting your expectations, especially with the long wait and the delay in serving your food. We also apologize for any inconvenience caused by the miscommunication with our management. We take all feedback seriously and will use your comments to improve our service. We hope you'll give us another chance to show you the high standard of service we strive to provide. Best, The Management Team
   

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10. R

    Rechelle

    Denver2 opiniones

    2.0

    Comieron hace 6 días

    1. Global 2
    2. Comida 2
    3. Servicio 1
    4. Ambiente 2

    Could have been way better. Took forever for our food to be cooked, service was slow and the food was just okay. May give another try but not rushing to go back
    

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